Please login to continue
Continue shopping sign in
New
Discount
New
Discount
New
Discount
New
Discount
REON POCKET PRO - Wearable Cooling & Warming Device
Model:
RNPK-P1T
7,599 THB
1
1. Prices indicated refer to Suggested Retail Price which includes VAT and may change from time to time without prior notice.
Point:
0
2
2. Points indicated is based on purchase amount and may change from time to time without prior notice.
รับสิทธิ์แลกซื้อสินค้าชิ้นที่ 2 - Purchase With Purchase
- Overview
- Online Shopping FAQ
- Specifications
- Product Support
- Usage
- Support
-
Overview
An unprecedented experience of continuous, powerful cooling.
The REON POCKET PRO is our most powerful smart cooling system yet. This sleek and lightweight device rests discreetly on the back of your neck, under your clothes, providing a personalised temperature experience all day long.
With both COOL and WARM modes, it effortlessly adapts to your body's needs, keeping you comfortable—whether you're braving the summer heat or staying indoors in cooler conditions.
Performance Upgrades
Upgraded with dual thermo modules, the REON POCKET PRO has approximately twice[1] the cooling area compared to the previous version. The two independent thermo modules work in tandem, creating alternating intensity to provide a continuous cooling sensation.
A newly developed heat dissipation mechanism, equipped with a high-airflow cooling fan[2], is designed to complement the dual thermo module. It offers up to twice the heat absorption performance[3], efficiently exhausts the heat generated inside the device when COOL mode is used.
Enjoy extended comfort with a significantly enhanced battery life. The upgraded battery offers up to 2 times[4] the runtime, extending usage to 34 hours.
Design Enhancements
The REON POCKET PRO’s new curved design rests discreetly on the back of your neck while ensuring a snug fit for effective cooling and warming. Its versatile air vent covers ensure efficient heat management without compromising your style.
Featuring new operation buttons, you can easily switch between COOL/WARM modes and adjust levels without a smartphone.
Smart Personal Temperature Control
REON POCKET TAG automatically adjusts temperature, from hot commutes to cold offices.
Pairing the REON POCKET PRO with the separate REON POCKET TAG brings out the best in personal temperature control technology. The TAG, alongside REON POCKET PRO's integrated sensors, meticulously gauges temperature and humidity enabling the device to automatically adjust its output for your optimal comfort level through the SMART COOL⇔WARM MODE[5].
Stay Comfortable in Any Situation
Travel Comfortably, Anywhere
Stay cool while exploring tropical destinations and enjoy warmth in chilly climates — perfect for year-round travel.
Business on the Move
Maintain focus and freshness during long meetings, site visits, or work trips with discreet, hands-free cooling/warming.
Commuting in the Heat
Beat the discomfort of packed trains and buses with instant and strong cooling, making daily commutes more bearable.
Capturing Moments, Staying Cool
Whether you're a photographer waiting for the perfect shot or a parent keeping up with active kids outdoors, keep cool and comfortable under the sun.
Comparison Chart
Feature REON POCKET 5 REON POCKET PRO Heat Absorption ❄️ ❄️❄️ Cooling Area ❄️ ❄️❄️ Maximum Battery Life[4] 17 hours 34 hours Weight[8] 116g 194g Low-Noise Performance[9] ★★★★☆ ★★★★★ Control Buttons ON/OFF
ON/OFF
COOL/WARM modes
Level selection
Smart mode
Smart COOL⇔WARM Mode ✔ ✔ Other Features – Versatile and Resilient
AUTO START/STOP Functionality
For effortless convenience, the REON POCKET PRO features AUTO START/STOP, negating the need for a smartphone to operate. It commences cooling or warming as soon as it is placed at the neck's base, and ceases function when set aside, embodying smart, hands-free operation.
Durably Resistant Design
Crafted for durability, the REON POCKET PRO boasts a splash- and sweat-resistant structure[6]. Its sealed components offer robust protection against dust and water ingress, facilitating use in demanding environments while maintaining the device's integrity.
Ergonomic Neckband
The device comes with an ergonomically designed neckband, adjustable for neck size and contour. It ensures the cooling/warming element maintains contact with your body, providing stability and comfort during movement.
Flexible Yet Stable Neckband Construction
The newly designed band is flexible enough to be freely adjustable, yet firm enough to keep itself in the chosen position. The adjustable mechanical tube, shape-holding wire frame and the silicone rubber that covers them provide a soft, comfortable feel even when worn for long periods of time.
Advanced Heat Dissipation Technology
Incorporating Sony's thermal design expertise, the REON POCKET PRO is engineered with a sophisticated heat dissipation mechanism. Optimised through numerous simulations, it maximises performance for cooling and warming, enhancing your personal climate experience.
Two air vent covers to match your style
Heat from the main unit is discharged behind your neck, keeping you cool. To prevent the air vent from being covered by clothing, which could cause heat to build up inside the unit, air vent covers are included and can be attached to the top of the main unit.
Available in both short and long sizes, these covers can be selected based on your garment’s collar height, ensuring optimal performance in both casual and business settings.
[1] Compared to the previous model, RNPK-5T.
[2] Approximately twice the airflow of conventional fans. Comparison of airflow with our measurement method.
[3] Average heat absorption compared to the previous model, RNPK-5T, while running on a rechargeable battery at the maximum cooling level for 60 minutes.
[4] Battery life compared to the previous model, RNPK-5T, while running on a rechargeable battery at COOL Level 1. Actual battery life may vary depending on usage conditions and environment.
[5] Automatic COOL/WARM switching is only available when connected to the REON POCKET TAG.
[6] Various internal components have been sealed effectively, and each device is designed to be dust and splash resistant to prevent ingress of water droplets and dust. This does not completely prevent ingress of sweat or water droplets.
[7] At COOL Level 4
[8] REON POCKET body only
[9] Noise level based on an internal measurement method. This may vary depending on usage conditions and environment.
-
Online Shopping FAQ
Questions about your Account
Q. What is a Sony Store account?
A. Your Sony Store account qualifies you for membership with the My Sony program, and upon purchasing THB 5,000 in a month, you will also automatically qualify for the Sony Store Members program. Your account is what you use to sign in to Sony online services such as buying products online, lodging a product support request, receiving emails, participating in competitions or events and providing feedback about your products or these services. It makes your experiences with Sony more personal and relevant to you.
Q. How do I sign up for an account?
A. It is a free and easy process. Simply visit our registration page, key in your particulars and click on “Sign Up” to register. Please ensure that we give absolute priority to the security of your personal and financial information. For more details, please refer to our Privacy Policy.
Q. How do I log into my account?
A. Please visit our sign in page, key in your registered email address and password, and you are logged in. Forgot your password? No worries, click the forgot password option and follow the prompts.
Q. How can I change my registered email address?
A. Please log in to your existing account and click on “Edit Profile” to update your details.
Q. How do I reset my password?
A. Forgot your password? No worries, simply visit our login page, click the forgot password option and follow the prompts to reset your password. You may also log in to your existing account and click on “Edit Profile” to reset your password.
Q. What are some tips about passwords, privacy and safety?
A. Here is some information about passwords and privacy.
To keep your account safe, we recommend a series of password strengthening measures. Your password will need to be:
- 8 to 20 characters long
- One lower case letter
- One upper case letter
- One number
- One special character
- No spaces
Tips for your personal safety:
- Don’t use personal information or common words as a password
- Keep your passwords secure
Q. What can I save in my Account?
A. Currently you can save your favourite details such as delivery addresses and wishlist to make your online purchase easier. If you do not mind filling in further details of your advanced profile settings, we would be better able to deliver a customized experience to you based on your needs & wants.
Q. Can I save my delivery addresses?
A. Yes! You can save your preferred delivery addresses in your account section. Prefer a gift to be delivered to your home address? Or, headphones delivered straight to your workplace? It's easy! Simply keep these details saved to your account to help you speed through the checkout process.
Q. Can I save my contact details?
A. Yes! Your own account section will keep all your details in one place, so you can find them at your fingertips. Should you need to edit any details, click on “Edit Profile” to update your details.
Q. Is my information secure?
A. Absolutely, best practices have been used to make sure your information is secure at all times. Kindly refer to our privacy policy for more details.
Questions about your Orders
Q. How do I know if my purchase has been confirmed?
A. Upon confirmation of your order, you will receive a confirmation email with the order number. Should you not receive this email confirmation, please contact us for more assistance.
Q. Can I see the status of my order in My Account?
A. Absolutely! Simply log in to your account and check out your existing orders under the “My Orders” section. Orders that have been shipped out will have a tracking number available.
Q. How do I track my order?
A. When your order has been shipped out, you will receive an email with your tracking number and order number, so keep an eye on your inbox. You may also get a call from our delivery team. Should there be any questions, please contact us and provide us with your tracking and order numbers.
Q. How do I add items to my cart?
A. Simply find the product that you wish to purchase and use the "Add to Cart" button. Items that are sold out may not be able to be purchased and will display a "Sold Out" badge. You can also proceed to your cart and update the quantities, or remove items, from your order.
Questions about Payment
Q. What payment methods are accepted?
A. To bring you the best online shopping experience, we offer multiple payment methods:
- Credit Card
- Debit Card
- 0% Installment Payment Plan (applicable for SCB Bank, Krungsri Bank, KTC and Bangkok Bank currently)
- iBanking
- Bank Transfer
Q. Will I receive communication of my payment status?
A. An email notification on whether your payment was successful will be sent to you once your order has been confirmed and verified.
Q. Will my credit card details be stored in My Account?
A. As we give absolute priority to the security of your personal and financial information, we do not request for you to store your credit card details nor do we store them.
Q. Which credit cards are accepted for payment?
A. Sony Store, Online accepts all major credit cards supported by VISA and MasterCard.
Questions about Returns & Refunds
Q. Can I change/return my purchased product?
A. Should you not be satisfied with the purchased product or you've received your order wrongly, please check out the returns process below:
- All products must be purchased from Sony Store Online (Thailand). Receipt / tax invoice with the trackable order number is required.
- Returns and/or exchanges are only available for products that are deemed to be damaged in transit (ie: before you received it). In case of defective or out of order goods, goods return must be done within 7 days of receiving. After 7 days, goods return will not be accepted.
- Products must be returned in the original packaging, and should include any free gifts, warranties, manuals, and other accessories that came together with your item.
- Shipping and handling fees cannot be refunded unless a replacement item is shipped out due to being damaged in transit, or faulty when opened.
- In case of refund, it will be based on value of the product at the date of sale only (per the price on the receipt).
REMARKS: The company reserves the right to refuse any goods return or refund if the case does not meet the above requirements.
Q. How soon can Sony process my return request?
A. You will receive a response from Sony within 3 working days.
Q. How do I get a refund?
A. If deemed faulty or damaged before you received your order, Sony will happily replace your purchase with a new item. No additional shipping charges will be added to your order and we’ll help arrange for the replacement to be shipped back to us.
If you would prefer us to refund you, please contact us within 7 days after you've received the product to provide us the details for refund according to Sony's terms and conditions.
For items where an incorrect colour, style or model has been delivered, as long as the item is in its original packaging, Sony will provide an exchange. No exchange will be issued until the item has been returned and inspected, according to Sony’s return policy.
Q. What if I change my mind?
Please choose carefully as refunds and returns are not provided for change of mind.
Q. Will my redeemed points be refunded if I cancel my order?
A. The redeemed points of your purchase will be fully refunded to your member account when the products and services are cancelled. Terms and conditions apply.
Questions about Delivery
Q. How much does delivery cost?
A. For any purchase from Sony Store Online (Thailand) of 2,000 baht and above, delivery fee is FREE regardless of the size of the item, be it TV or an audio device.
Q. Can I get my delivery left at my doorstep or hidden somewhere at the door?
A. To ensure that you get the parcel safely and to avoid any damages to your parcel while it is left unattended, we require a signature when our friendly delivery team comes to your house.
Q. Do you ship overseas?
A. Shipping is only available to customers within Thailand only.
Q. What is the expected delivery time?
A. We are usually able to dispatch your items within 3 working days, if items are in-stock and fully paid. Orders received on Saturday and Sunday may take longer as it will only be processed on the next working day.
During sale/promotion period, we may experience a huge influx of orders which may mean a delay. Please allow us to dispatch your items usually within 5 working days.
REMARKS: Should payment not be cleared, there may be a delay on delivery of your order.
Q. What notifications will I get about delivery?
A. Tracking and order numbers will be provided to the email address registered in your account.
Q. What should I do if I have not received my item?
A. Please contact us and provide us with your tracking and order number.
Q. I ordered multiple items, but I only received partially. Where are my other items?
A. Please contact us and provide us with your tracking and order number.
Q. Can I prearrange the date I want to receive my delivery?
A. We apologize that we are unable to accommodate specific delivery time requests at the moment. If you are not available at the time of your delivery attempt, our delivery team will try to re-deliver to you at another time. However, in the case of more than 2 unsuccessful delivery attempts, shipping fee will be charged for the next attempt.
Q. Do you deliver during weekends and holidays?
A. Our delivery team may attempt deliveries during the weekend, and on some holidays. However, if you are not available at the given address on the weekend, please contact the delivery staff who would have contacted you before the parcel is delivered.
Q. I have already ordered but need my order now, can Sony speed up the delivery?
A. Unfortunately, we are unable to expedite the delivery of orders. However, we will in our best effort deliver your parcel within the indicated delivery time.
Q. Can Sony deliver the items to my office?
A. Yes, we will deliver your order to the address you provided during checkout, regardless whether it is your home address or office address, as long as it is within Thailand.
Q. What if I am not at home when the package arrives?
A. If you’re unavailable to receive your package when it arrives, the delivery team will attempt to re-deliver it to you on the next working day. Please note that it is currently not possible to request for a specific delivery day and/or timing (even for re-deliveries).
Q. My goods were damaged while being delivered, what do I do?
A. We understand the disappointment in opening a new product only to see it broken. Please refuse to accept the product from the delivery staff immediately once you notice that the product packaging has some defects and please contact us right away.
Questions about your Wishlist
Q. What is my Wishlist?
A. Your wishlist allows you to save and share your favourite Sony products to view and purchase later.
Q. How do I view or use my Wishlist?
A. In your account section, you will be able to save your favourite Sony products by clicking on the “heart-shaped” icon. This feature will make it easy to shop and come back to your favourites later.
Questions about Products
Q. How do I get my product repaired?
A. You may return goods we have delivered to you for repair by contacting our service team here. We understand that sometimes large items (TVs & stereos) cannot be shipped easily so our service team will happily arrange an inspection.
Sony will assess and repair products within a reasonable time. This time frame will be communicated via the service team but may vary due to part availability or fault diagnosis. Where possible, all fees (labour, freight, assessment) will be communicated for purchases not covered by manufacturer’s warranty. Where a fault is not found, there may be a service fee involved.
Q. What happens to my data on a product that is repaired?
A. Please ensure, where possible, all data is backed up on recordable media (flash drives, computer hard drives, camera memory cards, mobile phone contacts. Depending on repair requirements, some data may be lost. Sony is not liable for any data not backed up.
Q. Are these products locally sourced, or parallel imported?
A. All products sold through Sony Thai Co., Ltd. are authentic and sold directly from the manufacturer and are not parallel imports.
Questions about Coupon Codes
Q. Can I use multiple coupon codes on the same order?
A. You are only able to key in one coupon code per order.
Q. How long is the coupon code valid for?
A. It varies. The expiration date of the coupon code will usually be indicated and communicated clearly.
Q. Can I use a coupon code for my existing order?
A. We are unable to apply coupon codes for existing orders. Coupon codes must be entered when you are at Payment step during checkout.
Q. Can I redeem my Sony Store loyalty points together with the coupon code in the same order?
A. Yes, you can redeem the Sony Store loyalty points together with the use of a coupon code for the same order. Before the checkout process, you will be asked to key in the number of loyalty points to redeem. Then during checkout, you will be asked to key in the coupon code.
Q. Why do I get a message saying my coupon code is invalid?
A. Each coupon code has its own terms and conditions. Please make sure your coupon code is still valid and meet the terms and conditions.
Q. What happens if my coupon code has expired?
A. Once the coupon code has expired, it is no longer valid.
Other commonly-asked Questions
Q. How do I close my account?
A. By choosing to close your account you will terminate your account, membership, exclusive offers and will stop receiving communications with offers, product updates, news, information and member only event invitations.
To terminate your account, log in to your current account and follow the prompts.
Q. How do I unsubscribe?
A. You can unsubscribe from all communications from Sony Thai Co., Ltd. (emails, SMS, direct mail etc.) by changing your subscription preferences here. You will stop receiving communications with offers, product updates, news, information and member only event invitations. Your order details, product registrations and account details will still be available to you.
-
Specifications
MAIN UNIT SPECIFICATIONS
1. Air vent
2. Neckband release button
3. START/STOP/ power button
4. Mode LED
5. MODE button
6. Air inlet
7. + (plus) button
8. − (minus) button
9. Status LED
10. SMART button
11. USB port
12. Air vent cover
13. Band
14. Cooling/warming section
(Material: Stainless steel SUS316L)
15. Band extensionsSupported features
SMART COOL mode / SMART COOL⇔WARM mode*1 / SMART WARM mode*1 /
Manual mode / AUTO START/STOP function / USB-powered operation
Dimensions (w/h/d)
When the neckband and air vent cover (short) are attached
Approx. 130 mm × 58 mm × 170 mm
Weight: Approx. 247 gWhen the neckband and air vent cover (long) are attached
Approx. 130 mm × 58 mm × 188 mm
Weight: Approx. 252 gREON POCKET PRO main unit (RNPK-P1) only
Approx. 58 mm × 36 mm × 134 mm
Weight: Approx. 194 gManual mode Temperature level
COOL level 1–5, 5+*2
WARM level 1–4
Cooling/warming section material
Stainless steel SUS316L
Moisture-resistant sealant
Cooling/warming section, operating buttons, USB port, internal parts*3
Operating temperature range (operating environment)
5°C–40°C
Communication method
Bluetooth® 5.0 Low Energy
Supported operating systems
iOS 16 or later / Android™ 9 or later
Rechargeable battery
Integrated lithium-ion battery
Battery life*4
COOL
Level 1: Approx. 34 hours
Level 2: Approx. 27 hours
Level 3: Approx. 18 hours
Level 4: Approx. 10 hours
Level 5: Approx. 5.5 hoursWARM
Level 1: Approx. 10 hours
Level 2: Approx. 8 hours
Level 3: Approx. 6.5 hours
Level 4: Approx. 5.5 hoursCharging time
Approx. 130 minutes (90% charge), approx. 200 minutes (full charge)
Charging port
USB Type-C®
Included contents
RNPK-P1T (includes dedicated neckband and REON POCKET TAG)
REON POCKET PRO unit (RNP-P1)
Neckband PRO (RNPB-NP1)
L-shaped USB Type-C® cable (USB-C to USB-C®)
Air vent cover (short) (long)
Startup Guide (RNPK-P1 and RNPT-1) Warranty card (valid only in Japan)
REON POCKET TAG (RNPT-1)
Lithium coin cell battery (CR2032)------------------------------------
*USB AC adaptor is not included.
*This product is not a medical device.
*1 Only available when connected with REON POCKET TAG (RNPT-1).
*2 COOL Level 5+ is available only when powered by USB.
*3 Does not completely prevent ingress of sweat and water droplets.
*4 Pauses after 15 hours of continuous use of COOL, or after 8 hours of continuous use of WARM.
-
Product Support
DEDICATED APP FOR REON
Install the app on App Store or Google Play to use the product.
The Reon Pocket App can only be downloaded in Singapore, Hong Kong, Japan, South Korea, Taiwan, Malaysia, Thailand, United Kingdom, Vietnam, UAE, France, Germany, Saudi Arabia, Bahrain and Qatar.
REON POCKET APP
* This application is available only on the Google Play Store and Apple App Store. It is not compatible with computers or other app stores.
SUPPORT INFORMATION FOR REON
For firmware updates, help guides, and FAQs, please visit our support site.
-
Usage
PRECAUTIONS FOR USE
The REON POCKET is intended for use in daily outings, commuting, and light exercise (e.g. walking, golfing).
Other precautions:
This product is not waterproof, so please refrain from using it in rain, snow, or other conditions where the main unit is exposed to moisture.
Wear breathable and loose-fitting clothing. Also, wear white or other light-coloured clothing that absorbs less heat from the sun than dark clothing.
Be sure to create adequate room around your neck by taking off your tie, opening the top button of your shirt, etc.
Since the product is a precision device, do not subject the product to strong impacts such as dropping or throwing it.
REON POCKET is not intended to be used as a measure against heat stroke.
Please refer to the National Environment Agency or Meteorological Service Singapore website for guidelines on daily life to prevent heatstroke.
From Meteorological Service Singapore Heat Stress Site: http://www.weather.gov.sg/heat-stress/
Please refrain from using it in the following environments.
- Prolonged use at temperatures above 35°C or under the scorching sun
- Work or exercise that causes heavy sweating (such as running)
-
Support
-
Overview
-
Overview
An unprecedented experience of continuous, powerful cooling.
The REON POCKET PRO is our most powerful smart cooling system yet. This sleek and lightweight device rests discreetly on the back of your neck, under your clothes, providing a personalised temperature experience all day long.
With both COOL and WARM modes, it effortlessly adapts to your body's needs, keeping you comfortable—whether you're braving the summer heat or staying indoors in cooler conditions.
Performance Upgrades
Upgraded with dual thermo modules, the REON POCKET PRO has approximately twice[1] the cooling area compared to the previous version. The two independent thermo modules work in tandem, creating alternating intensity to provide a continuous cooling sensation.
A newly developed heat dissipation mechanism, equipped with a high-airflow cooling fan[2], is designed to complement the dual thermo module. It offers up to twice the heat absorption performance[3], efficiently exhausts the heat generated inside the device when COOL mode is used.
Enjoy extended comfort with a significantly enhanced battery life. The upgraded battery offers up to 2 times[4] the runtime, extending usage to 34 hours.
Design Enhancements
The REON POCKET PRO’s new curved design rests discreetly on the back of your neck while ensuring a snug fit for effective cooling and warming. Its versatile air vent covers ensure efficient heat management without compromising your style.
Featuring new operation buttons, you can easily switch between COOL/WARM modes and adjust levels without a smartphone.
Smart Personal Temperature Control
REON POCKET TAG automatically adjusts temperature, from hot commutes to cold offices.
Pairing the REON POCKET PRO with the separate REON POCKET TAG brings out the best in personal temperature control technology. The TAG, alongside REON POCKET PRO's integrated sensors, meticulously gauges temperature and humidity enabling the device to automatically adjust its output for your optimal comfort level through the SMART COOL⇔WARM MODE[5].
Stay Comfortable in Any Situation
Travel Comfortably, Anywhere
Stay cool while exploring tropical destinations and enjoy warmth in chilly climates — perfect for year-round travel.
Business on the Move
Maintain focus and freshness during long meetings, site visits, or work trips with discreet, hands-free cooling/warming.
Commuting in the Heat
Beat the discomfort of packed trains and buses with instant and strong cooling, making daily commutes more bearable.
Capturing Moments, Staying Cool
Whether you're a photographer waiting for the perfect shot or a parent keeping up with active kids outdoors, keep cool and comfortable under the sun.
Comparison Chart
Feature REON POCKET 5 REON POCKET PRO Heat Absorption ❄️ ❄️❄️ Cooling Area ❄️ ❄️❄️ Maximum Battery Life[4] 17 hours 34 hours Weight[8] 116g 194g Low-Noise Performance[9] ★★★★☆ ★★★★★ Control Buttons ON/OFF
ON/OFF
COOL/WARM modes
Level selection
Smart mode
Smart COOL⇔WARM Mode ✔ ✔ Other Features – Versatile and Resilient
AUTO START/STOP Functionality
For effortless convenience, the REON POCKET PRO features AUTO START/STOP, negating the need for a smartphone to operate. It commences cooling or warming as soon as it is placed at the neck's base, and ceases function when set aside, embodying smart, hands-free operation.
Durably Resistant Design
Crafted for durability, the REON POCKET PRO boasts a splash- and sweat-resistant structure[6]. Its sealed components offer robust protection against dust and water ingress, facilitating use in demanding environments while maintaining the device's integrity.
Ergonomic Neckband
The device comes with an ergonomically designed neckband, adjustable for neck size and contour. It ensures the cooling/warming element maintains contact with your body, providing stability and comfort during movement.
Flexible Yet Stable Neckband Construction
The newly designed band is flexible enough to be freely adjustable, yet firm enough to keep itself in the chosen position. The adjustable mechanical tube, shape-holding wire frame and the silicone rubber that covers them provide a soft, comfortable feel even when worn for long periods of time.
Advanced Heat Dissipation Technology
Incorporating Sony's thermal design expertise, the REON POCKET PRO is engineered with a sophisticated heat dissipation mechanism. Optimised through numerous simulations, it maximises performance for cooling and warming, enhancing your personal climate experience.
Two air vent covers to match your style
Heat from the main unit is discharged behind your neck, keeping you cool. To prevent the air vent from being covered by clothing, which could cause heat to build up inside the unit, air vent covers are included and can be attached to the top of the main unit.
Available in both short and long sizes, these covers can be selected based on your garment’s collar height, ensuring optimal performance in both casual and business settings.
[1] Compared to the previous model, RNPK-5T.
[2] Approximately twice the airflow of conventional fans. Comparison of airflow with our measurement method.
[3] Average heat absorption compared to the previous model, RNPK-5T, while running on a rechargeable battery at the maximum cooling level for 60 minutes.
[4] Battery life compared to the previous model, RNPK-5T, while running on a rechargeable battery at COOL Level 1. Actual battery life may vary depending on usage conditions and environment.
[5] Automatic COOL/WARM switching is only available when connected to the REON POCKET TAG.
[6] Various internal components have been sealed effectively, and each device is designed to be dust and splash resistant to prevent ingress of water droplets and dust. This does not completely prevent ingress of sweat or water droplets.
[7] At COOL Level 4
[8] REON POCKET body only
[9] Noise level based on an internal measurement method. This may vary depending on usage conditions and environment.
-
-
Online Shopping FAQ
-
Online Shopping FAQ
Questions about your Account
Q. What is a Sony Store account?
A. Your Sony Store account qualifies you for membership with the My Sony program, and upon purchasing THB 5,000 in a month, you will also automatically qualify for the Sony Store Members program. Your account is what you use to sign in to Sony online services such as buying products online, lodging a product support request, receiving emails, participating in competitions or events and providing feedback about your products or these services. It makes your experiences with Sony more personal and relevant to you.
Q. How do I sign up for an account?
A. It is a free and easy process. Simply visit our registration page, key in your particulars and click on “Sign Up” to register. Please ensure that we give absolute priority to the security of your personal and financial information. For more details, please refer to our Privacy Policy.
Q. How do I log into my account?
A. Please visit our sign in page, key in your registered email address and password, and you are logged in. Forgot your password? No worries, click the forgot password option and follow the prompts.
Q. How can I change my registered email address?
A. Please log in to your existing account and click on “Edit Profile” to update your details.
Q. How do I reset my password?
A. Forgot your password? No worries, simply visit our login page, click the forgot password option and follow the prompts to reset your password. You may also log in to your existing account and click on “Edit Profile” to reset your password.
Q. What are some tips about passwords, privacy and safety?
A. Here is some information about passwords and privacy.
To keep your account safe, we recommend a series of password strengthening measures. Your password will need to be:
- 8 to 20 characters long
- One lower case letter
- One upper case letter
- One number
- One special character
- No spaces
Tips for your personal safety:
- Don’t use personal information or common words as a password
- Keep your passwords secure
Q. What can I save in my Account?
A. Currently you can save your favourite details such as delivery addresses and wishlist to make your online purchase easier. If you do not mind filling in further details of your advanced profile settings, we would be better able to deliver a customized experience to you based on your needs & wants.
Q. Can I save my delivery addresses?
A. Yes! You can save your preferred delivery addresses in your account section. Prefer a gift to be delivered to your home address? Or, headphones delivered straight to your workplace? It's easy! Simply keep these details saved to your account to help you speed through the checkout process.
Q. Can I save my contact details?
A. Yes! Your own account section will keep all your details in one place, so you can find them at your fingertips. Should you need to edit any details, click on “Edit Profile” to update your details.
Q. Is my information secure?
A. Absolutely, best practices have been used to make sure your information is secure at all times. Kindly refer to our privacy policy for more details.
Questions about your Orders
Q. How do I know if my purchase has been confirmed?
A. Upon confirmation of your order, you will receive a confirmation email with the order number. Should you not receive this email confirmation, please contact us for more assistance.
Q. Can I see the status of my order in My Account?
A. Absolutely! Simply log in to your account and check out your existing orders under the “My Orders” section. Orders that have been shipped out will have a tracking number available.
Q. How do I track my order?
A. When your order has been shipped out, you will receive an email with your tracking number and order number, so keep an eye on your inbox. You may also get a call from our delivery team. Should there be any questions, please contact us and provide us with your tracking and order numbers.
Q. How do I add items to my cart?
A. Simply find the product that you wish to purchase and use the "Add to Cart" button. Items that are sold out may not be able to be purchased and will display a "Sold Out" badge. You can also proceed to your cart and update the quantities, or remove items, from your order.
Questions about Payment
Q. What payment methods are accepted?
A. To bring you the best online shopping experience, we offer multiple payment methods:
- Credit Card
- Debit Card
- 0% Installment Payment Plan (applicable for SCB Bank, Krungsri Bank, KTC and Bangkok Bank currently)
- iBanking
- Bank Transfer
Q. Will I receive communication of my payment status?
A. An email notification on whether your payment was successful will be sent to you once your order has been confirmed and verified.
Q. Will my credit card details be stored in My Account?
A. As we give absolute priority to the security of your personal and financial information, we do not request for you to store your credit card details nor do we store them.
Q. Which credit cards are accepted for payment?
A. Sony Store, Online accepts all major credit cards supported by VISA and MasterCard.
Questions about Returns & Refunds
Q. Can I change/return my purchased product?
A. Should you not be satisfied with the purchased product or you've received your order wrongly, please check out the returns process below:
- All products must be purchased from Sony Store Online (Thailand). Receipt / tax invoice with the trackable order number is required.
- Returns and/or exchanges are only available for products that are deemed to be damaged in transit (ie: before you received it). In case of defective or out of order goods, goods return must be done within 7 days of receiving. After 7 days, goods return will not be accepted.
- Products must be returned in the original packaging, and should include any free gifts, warranties, manuals, and other accessories that came together with your item.
- Shipping and handling fees cannot be refunded unless a replacement item is shipped out due to being damaged in transit, or faulty when opened.
- In case of refund, it will be based on value of the product at the date of sale only (per the price on the receipt).
REMARKS: The company reserves the right to refuse any goods return or refund if the case does not meet the above requirements.
Q. How soon can Sony process my return request?
A. You will receive a response from Sony within 3 working days.
Q. How do I get a refund?
A. If deemed faulty or damaged before you received your order, Sony will happily replace your purchase with a new item. No additional shipping charges will be added to your order and we’ll help arrange for the replacement to be shipped back to us.
If you would prefer us to refund you, please contact us within 7 days after you've received the product to provide us the details for refund according to Sony's terms and conditions.
For items where an incorrect colour, style or model has been delivered, as long as the item is in its original packaging, Sony will provide an exchange. No exchange will be issued until the item has been returned and inspected, according to Sony’s return policy.
Q. What if I change my mind?
Please choose carefully as refunds and returns are not provided for change of mind.
Q. Will my redeemed points be refunded if I cancel my order?
A. The redeemed points of your purchase will be fully refunded to your member account when the products and services are cancelled. Terms and conditions apply.
Questions about Delivery
Q. How much does delivery cost?
A. For any purchase from Sony Store Online (Thailand) of 2,000 baht and above, delivery fee is FREE regardless of the size of the item, be it TV or an audio device.
Q. Can I get my delivery left at my doorstep or hidden somewhere at the door?
A. To ensure that you get the parcel safely and to avoid any damages to your parcel while it is left unattended, we require a signature when our friendly delivery team comes to your house.
Q. Do you ship overseas?
A. Shipping is only available to customers within Thailand only.
Q. What is the expected delivery time?
A. We are usually able to dispatch your items within 3 working days, if items are in-stock and fully paid. Orders received on Saturday and Sunday may take longer as it will only be processed on the next working day.
During sale/promotion period, we may experience a huge influx of orders which may mean a delay. Please allow us to dispatch your items usually within 5 working days.
REMARKS: Should payment not be cleared, there may be a delay on delivery of your order.
Q. What notifications will I get about delivery?
A. Tracking and order numbers will be provided to the email address registered in your account.
Q. What should I do if I have not received my item?
A. Please contact us and provide us with your tracking and order number.
Q. I ordered multiple items, but I only received partially. Where are my other items?
A. Please contact us and provide us with your tracking and order number.
Q. Can I prearrange the date I want to receive my delivery?
A. We apologize that we are unable to accommodate specific delivery time requests at the moment. If you are not available at the time of your delivery attempt, our delivery team will try to re-deliver to you at another time. However, in the case of more than 2 unsuccessful delivery attempts, shipping fee will be charged for the next attempt.
Q. Do you deliver during weekends and holidays?
A. Our delivery team may attempt deliveries during the weekend, and on some holidays. However, if you are not available at the given address on the weekend, please contact the delivery staff who would have contacted you before the parcel is delivered.
Q. I have already ordered but need my order now, can Sony speed up the delivery?
A. Unfortunately, we are unable to expedite the delivery of orders. However, we will in our best effort deliver your parcel within the indicated delivery time.
Q. Can Sony deliver the items to my office?
A. Yes, we will deliver your order to the address you provided during checkout, regardless whether it is your home address or office address, as long as it is within Thailand.
Q. What if I am not at home when the package arrives?
A. If you’re unavailable to receive your package when it arrives, the delivery team will attempt to re-deliver it to you on the next working day. Please note that it is currently not possible to request for a specific delivery day and/or timing (even for re-deliveries).
Q. My goods were damaged while being delivered, what do I do?
A. We understand the disappointment in opening a new product only to see it broken. Please refuse to accept the product from the delivery staff immediately once you notice that the product packaging has some defects and please contact us right away.
Questions about your Wishlist
Q. What is my Wishlist?
A. Your wishlist allows you to save and share your favourite Sony products to view and purchase later.
Q. How do I view or use my Wishlist?
A. In your account section, you will be able to save your favourite Sony products by clicking on the “heart-shaped” icon. This feature will make it easy to shop and come back to your favourites later.
Questions about Products
Q. How do I get my product repaired?
A. You may return goods we have delivered to you for repair by contacting our service team here. We understand that sometimes large items (TVs & stereos) cannot be shipped easily so our service team will happily arrange an inspection.
Sony will assess and repair products within a reasonable time. This time frame will be communicated via the service team but may vary due to part availability or fault diagnosis. Where possible, all fees (labour, freight, assessment) will be communicated for purchases not covered by manufacturer’s warranty. Where a fault is not found, there may be a service fee involved.
Q. What happens to my data on a product that is repaired?
A. Please ensure, where possible, all data is backed up on recordable media (flash drives, computer hard drives, camera memory cards, mobile phone contacts. Depending on repair requirements, some data may be lost. Sony is not liable for any data not backed up.
Q. Are these products locally sourced, or parallel imported?
A. All products sold through Sony Thai Co., Ltd. are authentic and sold directly from the manufacturer and are not parallel imports.
Questions about Coupon Codes
Q. Can I use multiple coupon codes on the same order?
A. You are only able to key in one coupon code per order.
Q. How long is the coupon code valid for?
A. It varies. The expiration date of the coupon code will usually be indicated and communicated clearly.
Q. Can I use a coupon code for my existing order?
A. We are unable to apply coupon codes for existing orders. Coupon codes must be entered when you are at Payment step during checkout.
Q. Can I redeem my Sony Store loyalty points together with the coupon code in the same order?
A. Yes, you can redeem the Sony Store loyalty points together with the use of a coupon code for the same order. Before the checkout process, you will be asked to key in the number of loyalty points to redeem. Then during checkout, you will be asked to key in the coupon code.
Q. Why do I get a message saying my coupon code is invalid?
A. Each coupon code has its own terms and conditions. Please make sure your coupon code is still valid and meet the terms and conditions.
Q. What happens if my coupon code has expired?
A. Once the coupon code has expired, it is no longer valid.
Other commonly-asked Questions
Q. How do I close my account?
A. By choosing to close your account you will terminate your account, membership, exclusive offers and will stop receiving communications with offers, product updates, news, information and member only event invitations.
To terminate your account, log in to your current account and follow the prompts.
Q. How do I unsubscribe?
A. You can unsubscribe from all communications from Sony Thai Co., Ltd. (emails, SMS, direct mail etc.) by changing your subscription preferences here. You will stop receiving communications with offers, product updates, news, information and member only event invitations. Your order details, product registrations and account details will still be available to you.
-
-
Specifications
-
Specifications
MAIN UNIT SPECIFICATIONS
1. Air vent
2. Neckband release button
3. START/STOP/ power button
4. Mode LED
5. MODE button
6. Air inlet
7. + (plus) button
8. − (minus) button
9. Status LED
10. SMART button
11. USB port
12. Air vent cover
13. Band
14. Cooling/warming section
(Material: Stainless steel SUS316L)
15. Band extensionsSupported features
SMART COOL mode / SMART COOL⇔WARM mode*1 / SMART WARM mode*1 /
Manual mode / AUTO START/STOP function / USB-powered operation
Dimensions (w/h/d)
When the neckband and air vent cover (short) are attached
Approx. 130 mm × 58 mm × 170 mm
Weight: Approx. 247 gWhen the neckband and air vent cover (long) are attached
Approx. 130 mm × 58 mm × 188 mm
Weight: Approx. 252 gREON POCKET PRO main unit (RNPK-P1) only
Approx. 58 mm × 36 mm × 134 mm
Weight: Approx. 194 gManual mode Temperature level
COOL level 1–5, 5+*2
WARM level 1–4
Cooling/warming section material
Stainless steel SUS316L
Moisture-resistant sealant
Cooling/warming section, operating buttons, USB port, internal parts*3
Operating temperature range (operating environment)
5°C–40°C
Communication method
Bluetooth® 5.0 Low Energy
Supported operating systems
iOS 16 or later / Android™ 9 or later
Rechargeable battery
Integrated lithium-ion battery
Battery life*4
COOL
Level 1: Approx. 34 hours
Level 2: Approx. 27 hours
Level 3: Approx. 18 hours
Level 4: Approx. 10 hours
Level 5: Approx. 5.5 hoursWARM
Level 1: Approx. 10 hours
Level 2: Approx. 8 hours
Level 3: Approx. 6.5 hours
Level 4: Approx. 5.5 hoursCharging time
Approx. 130 minutes (90% charge), approx. 200 minutes (full charge)
Charging port
USB Type-C®
Included contents
RNPK-P1T (includes dedicated neckband and REON POCKET TAG)
REON POCKET PRO unit (RNP-P1)
Neckband PRO (RNPB-NP1)
L-shaped USB Type-C® cable (USB-C to USB-C®)
Air vent cover (short) (long)
Startup Guide (RNPK-P1 and RNPT-1) Warranty card (valid only in Japan)
REON POCKET TAG (RNPT-1)
Lithium coin cell battery (CR2032)------------------------------------
*USB AC adaptor is not included.
*This product is not a medical device.
*1 Only available when connected with REON POCKET TAG (RNPT-1).
*2 COOL Level 5+ is available only when powered by USB.
*3 Does not completely prevent ingress of sweat and water droplets.
*4 Pauses after 15 hours of continuous use of COOL, or after 8 hours of continuous use of WARM.
-
-
Product Support
-
Product Support
DEDICATED APP FOR REON
Install the app on App Store or Google Play to use the product.
The Reon Pocket App can only be downloaded in Singapore, Hong Kong, Japan, South Korea, Taiwan, Malaysia, Thailand, United Kingdom, Vietnam, UAE, France, Germany, Saudi Arabia, Bahrain and Qatar.
REON POCKET APP
* This application is available only on the Google Play Store and Apple App Store. It is not compatible with computers or other app stores.
SUPPORT INFORMATION FOR REON
For firmware updates, help guides, and FAQs, please visit our support site.
-
-
Usage
-
Usage
PRECAUTIONS FOR USE
The REON POCKET is intended for use in daily outings, commuting, and light exercise (e.g. walking, golfing).
Other precautions:
This product is not waterproof, so please refrain from using it in rain, snow, or other conditions where the main unit is exposed to moisture.
Wear breathable and loose-fitting clothing. Also, wear white or other light-coloured clothing that absorbs less heat from the sun than dark clothing.
Be sure to create adequate room around your neck by taking off your tie, opening the top button of your shirt, etc.
Since the product is a precision device, do not subject the product to strong impacts such as dropping or throwing it.
REON POCKET is not intended to be used as a measure against heat stroke.
Please refer to the National Environment Agency or Meteorological Service Singapore website for guidelines on daily life to prevent heatstroke.
From Meteorological Service Singapore Heat Stress Site: http://www.weather.gov.sg/heat-stress/
Please refrain from using it in the following environments.
- Prolonged use at temperatures above 35°C or under the scorching sun
- Work or exercise that causes heavy sweating (such as running)
-
-
Support
-
Support
-
REON POCKET PRO - Wearable Cooling & Warming Device
7,599 THB
- Overview
- Online Shopping FAQ
- Specifications
- Product Support
- Usage
- Support