FAQ about how to return and/or refund your orders.

Q. Can I change or return my purchased product?

A: Should you not be satisfied with the purchased product or you've received your order wrongly, please check out the returns process below:

  • All products must be purchased from Sony Store Online (Thailand). Receipt / tax invoice with the trackable order number is required.
  • Returns and/or exchanges are only available for products that are deemed to be damaged in transit (ie: before you received it). In case of defective or out of order goods, goods return must be done within 7 days of receiving. After 7 days, goods return will not be accepted.
  • Products must be returned in the original packaging, and should include any free gifts, warranties, manuals, and other accessories that came together with your item.
  • Shipping and handling fees cannot be refunded unless a replacement item is shipped out due to being damaged in transit, or faulty when opened.
  • In case of refund, it will be based on value of the product at the date of sale only (per the price on the receipt).

REMARKS: The company reserves the right to refuse any goods return or refund if the case does not meet the above requirements.


Q. How soon can Sony process my return request?

A: You will receive a response from Sony within 3 working days.


Q. How do I get a refund?

A: If deemed faulty or damaged before you received your order, Sony will happily replace your purchase with a new item. No additional shipping charges will be added to your order and we’ll help arrange for the replacement to be shipped back to us.

If you would prefer us to refund you, please contact us within 7 days after you've received the product to provide us the details for refund according to Sony's terms and conditions.

For items where an incorrect colour, style or model has been delivered, as long as the item is in its original packaging, Sony will provide an exchange. No exchange will be issued until the item has been returned and inspected, according to Sony’s return policy.


Q. What if I change my mind?

A: Please choose carefully as refunds and returns are not provided for change of mind.



Q. Will my redeemed points be refunded if I cancel my order?

A: The redeemed points of your purchase will be fully refunded to your member account when the products and services are cancelled. Terms and conditions apply.