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WF-1000XM5 หูฟังตัดเสียงรบกวนไร้สาย
1. Prices indicated refer to Suggested Retail Price which includes VAT and may change from time to time without prior notice.
2. Points indicated is based on purchase amount and may change from time to time without prior notice.
รับสิทธิ์แลกซื้อสินค้าชิ้นที่ 2 - Purchase With Purchase
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Overview
หูฟังตัดเสียงรบกวนที่ดีที่สุด
WF-1000XM5 มาพร้อมเทคโนโลยีทันสมัยเพื่อมอบคุณภาพเสียงระดับพรีเมียมและประสิทธิภาพการตัดเสียงรบกวนที่ยอดเยี่ยมที่สุดในตลาด โปรเซสเซอร์เสียงแบบเรียลไทม์และไมค์ประสิทธิภาพสูงขับเคลื่อนไดรเวอร์ยูนิต Dynamic Driver X ที่ได้รับการออกแบบเป็นพิเศษเพื่อการสร้างความถี่กว้าง เบสลึก และเสียงร้องชัดเจน ได้รับการออกแบบให้คุณดื่มด่ำไปกับเสียงที่ยอดเยี่ยม ให้ความรู้สึกเหมือนคุณอยู่ในสตูดิโอกับศิลปินที่คุณชื่นชอบ หูฟัง WF-1000XM5 ยกมาตรฐานของการฟังที่ไร้การรบกวนและความคมชัดของเสียง
ระบบตัดเสียงรบกวนที่ดีที่สุด
WF-1000XM5 ลดเสียงรบกวนจากภายนอกเหนือแบนด์วิดธ์กว้าง ตั้งแต่ความถี่ต่ำจนถึงความถี่สูง หูฟังนี้มาพร้อมโปรเซสเซอร์สองตัวที่เป็นกรรมสิทธิ์เฉพาะที่ช่วยตัดเสียงรบกวนจากภายนอกได้มากกว่าที่เคย, Dynamic Driver X ไดรเวอร์ยูนิตใหม่ประสิทธิภาพสูง, ไมโครโฟนฟีดแบ็กคู่ และจุกเอียร์บัดแยกเสียงรบกวนที่พัฒนาขึ้นใหม่เพื่อการสวมใส่ที่กระชับพอดียิ่งขึ้น การประมวลผลการตัดเสียงรบกวนแบบเรียลไทม์สามารถปรับให้เหมาะสมเพื่อมอบประสิทธิภาพที่ดีที่สุดสำหรับสภาพแวดล้อมของคุณได้ คุณจะได้ยินเสียงที่แตกต่างอย่างมาก โดยเฉพาะในอากาศยาน รถไฟ หรือรถบัส
คุณภาพเสียงยอดเยี่ยม
Dynamic Driver X ไดรเวอร์ยูนิตที่ได้รับการออกแบบเป็นพิเศษมอบการสร้างความถี่ที่กว้าง ซึ่งช่วยให้ได้เบสที่ลึกกว่า เสียงร้องที่ละเอียดอ่อน และรายละเอียดที่เหนือระดับ โดยเฉพาะเสียงเครื่องดนตรีที่แหลมสูง ประสิทธิภาพที่ยอดเยี่ยมในทุกช่วงความถี่มอบเสียงที่ราบรื่นและเป็นธรรมชาติไม่ว่าคุณจะฟังอะไรก็ตาม
คุณภาพการโทรที่ดีที่สุดที่เคยมีมาของ Sony
ด้วยอัลกอริทึมการลดเสียงรบกวนด้วย AI จากการประมวลผลโครงข่ายประสาทแบบลึก (Deep Neural Network - DNN) และเซนเซอร์ Bone Conduction เสียงของคุณจะมีความชัดเจนและเป็นธรรมชาติยิ่งกว่า แม้ในสภาพแวดล้อมที่เต็มไปด้วยเสียงรบกวน และหากคุณอยู่กลางแจ้ง โครงสร้างลดเสียงรบกวนจะลดเสียงลม คุณจึงมั่นใจได้เสมอว่าผู้ฟังจะได้ยินเสียงของคุณ
ออกแบบให้มีขนาดเล็กและสวยงาม
ด้วยผิวสัมผัสมันวาวที่ได้รับการปรับปรุงและความรู้สึกหรูหรายิ่งกว่า หูฟังนี้สวมใส่ได้สบายพอดีหูของคุณทั้งยังช่วยป้องกันเสียงภายนอกไม่ให้รบกวน ด้วยการลดขนาดตัวหูฟังลงและการปรับการจัดวางองค์ประกอบ ในตอนนี้เอียร์บัดมีขนาดเล็กลงประมาณ 25% และมีน้ำหนักเบาลงประมาณ 20% เมื่อเทียบกับ WF-1000XM4 เราได้ลดขนาดของเคสสำหรับชาร์จด้วย เพื่อให้คุณเก็บเคสในกระเป๋าเสื้อได้พอดียิ่งขึ้น
การใช้งานง่าย
คุณสมบัติอันชาญฉลาดของเราช่วยให้เข้าถึงและเพลิดเพลินกับความความบันเทิงของคุณตลอดทั้งวันได้ง่ายกว่าที่เคย เช่น คุณสามารถควบคุมระดับเสียงได้ด้วยการแตะสองครั้งที่หูฟังโดยไม่จำเป็นต้องเปิดโทรศัพท์ของคุณ และคุณสามารถเข้าถึงบริการเพลงที่ใช้ประจำได้โดยไม่จำเป็นต้องเปิดแอป โดยขึ้นอยู่กับการตั้งค่าของคุณ ด้วยการปรับแต่งอย่างง่ายที่สามารถปรับได้ในแอปฟรี Headphones Connect คุณสามารถกำหนดฟังก์ชันของคุณเองให้กับเอียร์บัดแต่ละข้าง การใช้งานหูฟังเหล่านี้จึงเป็นเรื่องง่ายและหูฟังจะเข้ากับชีวิตของคุณอย่างไร้รอยต่อ
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Online Shopping FAQ
Questions about your Account
Q. What is a Sony Store account?
A. Your Sony Store account qualifies you for membership with the My Sony program, and upon purchasing THB 5,000 in a month, you will also automatically qualify for the Sony Store Members program. Your account is what you use to sign in to Sony online services such as buying products online, lodging a product support request, receiving emails, participating in competitions or events and providing feedback about your products or these services. It makes your experiences with Sony more personal and relevant to you.
Q. How do I sign up for an account?
A. It is a free and easy process. Simply visit our registration page, key in your particulars and click on “Sign Up” to register. Please ensure that we give absolute priority to the security of your personal and financial information. For more details, please refer to our Privacy Policy.
Q. How do I log into my account?
A. Please visit our sign in page, key in your registered email address and password, and you are logged in. Forgot your password? No worries, click the forgot password option and follow the prompts.
Q. How can I change my registered email address?
A. Please log in to your existing account and click on “Edit Profile” to update your details.
Q. How do I reset my password?
A. Forgot your password? No worries, simply visit our login page, click the forgot password option and follow the prompts to reset your password. You may also log in to your existing account and click on “Edit Profile” to reset your password.
Q. What are some tips about passwords, privacy and safety?
A. Here is some information about passwords and privacy.
To keep your account safe, we recommend a series of password strengthening measures. Your password will need to be:
- 8 to 20 characters long
- One lower case letter
- One upper case letter
- One number
- One special character
- No spaces
Tips for your personal safety:
- Don’t use personal information or common words as a password
- Keep your passwords secure
Q. What can I save in my Account?
A. Currently you can save your favourite details such as delivery addresses and wishlist to make your online purchase easier. If you do not mind filling in further details of your advanced profile settings, we would be better able to deliver a customized experience to you based on your needs & wants.
Q. Can I save my delivery addresses?
A. Yes! You can save your preferred delivery addresses in your account section. Prefer a gift to be delivered to your home address? Or, headphones delivered straight to your workplace? It's easy! Simply keep these details saved to your account to help you speed through the checkout process.
Q. Can I save my contact details?
A. Yes! Your own account section will keep all your details in one place, so you can find them at your fingertips. Should you need to edit any details, click on “Edit Profile” to update your details.
Q. Is my information secure?
A. Absolutely, best practices have been used to make sure your information is secure at all times. Kindly refer to our privacy policy for more details.
Questions about your Orders
Q. How do I know if my purchase has been confirmed?
A. Upon confirmation of your order, you will receive a confirmation email with the order number. Should you not receive this email confirmation, please contact us for more assistance.
Q. Can I see the status of my order in My Account?
A. Absolutely! Simply log in to your account and check out your existing orders under the “My Orders” section. Orders that have been shipped out will have a tracking number available.
Q. How do I track my order?
A. When your order has been shipped out, you will receive an email with your tracking number and order number, so keep an eye on your inbox. You may also get a call from our delivery team. Should there be any questions, please contact us and provide us with your tracking and order numbers.
Q. How do I add items to my cart?
A. Simply find the product that you wish to purchase and use the "Add to Cart" button. Items that are sold out may not be able to be purchased and will display a "Sold Out" badge. You can also proceed to your cart and update the quantities, or remove items, from your order.
Questions about Payment
Q. What payment methods are accepted?
A. To bring you the best online shopping experience, we offer multiple payment methods:
- Credit Card
- Debit Card
- 0% Installment Payment Plan (applicable for SCB Bank, Krungsri Bank, KTC and Bangkok Bank currently)
- iBanking
- Bank Transfer
Q. Will I receive communication of my payment status?
A. An email notification on whether your payment was successful will be sent to you once your order has been confirmed and verified.
Q. Will my credit card details be stored in My Account?
A. As we give absolute priority to the security of your personal and financial information, we do not request for you to store your credit card details nor do we store them.
Q. Which credit cards are accepted for payment?
A. Sony Store, Online accepts all major credit cards supported by VISA and MasterCard.
Questions about Returns & Refunds
Q. Can I change/return my purchased product?
A. Should you not be satisfied with the purchased product or you've received your order wrongly, please check out the returns process below:
- All products must be purchased from Sony Store Online (Thailand). Receipt / tax invoice with the trackable order number is required.
- Returns and/or exchanges are only available for products that are deemed to be damaged in transit (ie: before you received it). In case of defective or out of order goods, goods return must be done within 7 days of receiving. After 7 days, goods return will not be accepted.
- Products must be returned in the original packaging, and should include any free gifts, warranties, manuals, and other accessories that came together with your item.
- Shipping and handling fees cannot be refunded unless a replacement item is shipped out due to being damaged in transit, or faulty when opened.
- In case of refund, it will be based on value of the product at the date of sale only (per the price on the receipt).
REMARKS: The company reserves the right to refuse any goods return or refund if the case does not meet the above requirements.
Q. How soon can Sony process my return request?
A. You will receive a response from Sony within 3 working days.
Q. How do I get a refund?
A. If deemed faulty or damaged before you received your order, Sony will happily replace your purchase with a new item. No additional shipping charges will be added to your order and we’ll help arrange for the replacement to be shipped back to us.
If you would prefer us to refund you, please contact us within 7 days after you've received the product to provide us the details for refund according to Sony's terms and conditions.
For items where an incorrect colour, style or model has been delivered, as long as the item is in its original packaging, Sony will provide an exchange. No exchange will be issued until the item has been returned and inspected, according to Sony’s return policy.
Q. What if I change my mind?
Please choose carefully as refunds and returns are not provided for change of mind.
Q. Will my redeemed points be refunded if I cancel my order?
A. The redeemed points of your purchase will be fully refunded to your member account when the products and services are cancelled. Terms and conditions apply.
Questions about Delivery
Q. How much does delivery cost?
A. For any purchase from Sony Store Online (Thailand) of 2,000 baht and above, delivery fee is FREE regardless of the size of the item, be it TV or an audio device.
Q. Can I get my delivery left at my doorstep or hidden somewhere at the door?
A. To ensure that you get the parcel safely and to avoid any damages to your parcel while it is left unattended, we require a signature when our friendly delivery team comes to your house.
Q. Do you ship overseas?
A. Shipping is only available to customers within Thailand only.
Q. What is the expected delivery time?
A. We are usually able to dispatch your items within 3 working days, if items are in-stock and fully paid. Orders received on Saturday and Sunday may take longer as it will only be processed on the next working day.
During sale/promotion period, we may experience a huge influx of orders which may mean a delay. Please allow us to dispatch your items usually within 5 working days.
REMARKS: Should payment not be cleared, there may be a delay on delivery of your order.
Q. What notifications will I get about delivery?
A. Tracking and order numbers will be provided to the email address registered in your account.
Q. What should I do if I have not received my item?
A. Please contact us and provide us with your tracking and order number.
Q. I ordered multiple items, but I only received partially. Where are my other items?
A. Please contact us and provide us with your tracking and order number.
Q. Can I prearrange the date I want to receive my delivery?
A. We apologize that we are unable to accommodate specific delivery time requests at the moment. If you are not available at the time of your delivery attempt, our delivery team will try to re-deliver to you at another time. However, in the case of more than 2 unsuccessful delivery attempts, shipping fee will be charged for the next attempt.
Q. Do you deliver during weekends and holidays?
A. Our delivery team may attempt deliveries during the weekend, and on some holidays. However, if you are not available at the given address on the weekend, please contact the delivery staff who would have contacted you before the parcel is delivered.
Q. I have already ordered but need my order now, can Sony speed up the delivery?
A. Unfortunately, we are unable to expedite the delivery of orders. However, we will in our best effort deliver your parcel within the indicated delivery time.
Q. Can Sony deliver the items to my office?
A. Yes, we will deliver your order to the address you provided during checkout, regardless whether it is your home address or office address, as long as it is within Thailand.
Q. What if I am not at home when the package arrives?
A. If you’re unavailable to receive your package when it arrives, the delivery team will attempt to re-deliver it to you on the next working day. Please note that it is currently not possible to request for a specific delivery day and/or timing (even for re-deliveries).
Q. My goods were damaged while being delivered, what do I do?
A. We understand the disappointment in opening a new product only to see it broken. Please refuse to accept the product from the delivery staff immediately once you notice that the product packaging has some defects and please contact us right away.
Questions about your Wishlist
Q. What is my Wishlist?
A. Your wishlist allows you to save and share your favourite Sony products to view and purchase later.
Q. How do I view or use my Wishlist?
A. In your account section, you will be able to save your favourite Sony products by clicking on the “heart-shaped” icon. This feature will make it easy to shop and come back to your favourites later.
Questions about Products
Q. How do I get my product repaired?
A. You may return goods we have delivered to you for repair by contacting our service team here. We understand that sometimes large items (TVs & stereos) cannot be shipped easily so our service team will happily arrange an inspection.
Sony will assess and repair products within a reasonable time. This time frame will be communicated via the service team but may vary due to part availability or fault diagnosis. Where possible, all fees (labour, freight, assessment) will be communicated for purchases not covered by manufacturer’s warranty. Where a fault is not found, there may be a service fee involved.
Q. What happens to my data on a product that is repaired?
A. Please ensure, where possible, all data is backed up on recordable media (flash drives, computer hard drives, camera memory cards, mobile phone contacts. Depending on repair requirements, some data may be lost. Sony is not liable for any data not backed up.
Q. Are these products locally sourced, or parallel imported?
A. All products sold through Sony Thai Co., Ltd. are authentic and sold directly from the manufacturer and are not parallel imports.
Questions about Coupon Codes
Q. Can I use multiple coupon codes on the same order?
A. You are only able to key in one coupon code per order.
Q. How long is the coupon code valid for?
A. It varies. The expiration date of the coupon code will usually be indicated and communicated clearly.
Q. Can I use a coupon code for my existing order?
A. We are unable to apply coupon codes for existing orders. Coupon codes must be entered when you are at Payment step during checkout.
Q. Can I redeem my Sony Store loyalty points together with the coupon code in the same order?
A. Yes, you can redeem the Sony Store loyalty points together with the use of a coupon code for the same order. Before the checkout process, you will be asked to key in the number of loyalty points to redeem. Then during checkout, you will be asked to key in the coupon code.
Q. Why do I get a message saying my coupon code is invalid?
A. Each coupon code has its own terms and conditions. Please make sure your coupon code is still valid and meet the terms and conditions.
Q. What happens if my coupon code has expired?
A. Once the coupon code has expired, it is no longer valid.
Other commonly-asked Questions
Q. How do I close my account?
A. By choosing to close your account you will terminate your account, membership, exclusive offers and will stop receiving communications with offers, product updates, news, information and member only event invitations.
To terminate your account, log in to your current account and follow the prompts.
Q. How do I unsubscribe?
A. You can unsubscribe from all communications from Sony Thai Co., Ltd. (emails, SMS, direct mail etc.) by changing your subscription preferences here. You will stop receiving communications with offers, product updates, news, information and member only event invitations. Your order details, product registrations and account details will still be available to you.
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Overview
หูฟังตัดเสียงรบกวนที่ดีที่สุด
WF-1000XM5 มาพร้อมเทคโนโลยีทันสมัยเพื่อมอบคุณภาพเสียงระดับพรีเมียมและประสิทธิภาพการตัดเสียงรบกวนที่ยอดเยี่ยมที่สุดในตลาด โปรเซสเซอร์เสียงแบบเรียลไทม์และไมค์ประสิทธิภาพสูงขับเคลื่อนไดรเวอร์ยูนิต Dynamic Driver X ที่ได้รับการออกแบบเป็นพิเศษเพื่อการสร้างความถี่กว้าง เบสลึก และเสียงร้องชัดเจน ได้รับการออกแบบให้คุณดื่มด่ำไปกับเสียงที่ยอดเยี่ยม ให้ความรู้สึกเหมือนคุณอยู่ในสตูดิโอกับศิลปินที่คุณชื่นชอบ หูฟัง WF-1000XM5 ยกมาตรฐานของการฟังที่ไร้การรบกวนและความคมชัดของเสียง
ระบบตัดเสียงรบกวนที่ดีที่สุด
WF-1000XM5 ลดเสียงรบกวนจากภายนอกเหนือแบนด์วิดธ์กว้าง ตั้งแต่ความถี่ต่ำจนถึงความถี่สูง หูฟังนี้มาพร้อมโปรเซสเซอร์สองตัวที่เป็นกรรมสิทธิ์เฉพาะที่ช่วยตัดเสียงรบกวนจากภายนอกได้มากกว่าที่เคย, Dynamic Driver X ไดรเวอร์ยูนิตใหม่ประสิทธิภาพสูง, ไมโครโฟนฟีดแบ็กคู่ และจุกเอียร์บัดแยกเสียงรบกวนที่พัฒนาขึ้นใหม่เพื่อการสวมใส่ที่กระชับพอดียิ่งขึ้น การประมวลผลการตัดเสียงรบกวนแบบเรียลไทม์สามารถปรับให้เหมาะสมเพื่อมอบประสิทธิภาพที่ดีที่สุดสำหรับสภาพแวดล้อมของคุณได้ คุณจะได้ยินเสียงที่แตกต่างอย่างมาก โดยเฉพาะในอากาศยาน รถไฟ หรือรถบัส
คุณภาพเสียงยอดเยี่ยม
Dynamic Driver X ไดรเวอร์ยูนิตที่ได้รับการออกแบบเป็นพิเศษมอบการสร้างความถี่ที่กว้าง ซึ่งช่วยให้ได้เบสที่ลึกกว่า เสียงร้องที่ละเอียดอ่อน และรายละเอียดที่เหนือระดับ โดยเฉพาะเสียงเครื่องดนตรีที่แหลมสูง ประสิทธิภาพที่ยอดเยี่ยมในทุกช่วงความถี่มอบเสียงที่ราบรื่นและเป็นธรรมชาติไม่ว่าคุณจะฟังอะไรก็ตาม
คุณภาพการโทรที่ดีที่สุดที่เคยมีมาของ Sony
ด้วยอัลกอริทึมการลดเสียงรบกวนด้วย AI จากการประมวลผลโครงข่ายประสาทแบบลึก (Deep Neural Network - DNN) และเซนเซอร์ Bone Conduction เสียงของคุณจะมีความชัดเจนและเป็นธรรมชาติยิ่งกว่า แม้ในสภาพแวดล้อมที่เต็มไปด้วยเสียงรบกวน และหากคุณอยู่กลางแจ้ง โครงสร้างลดเสียงรบกวนจะลดเสียงลม คุณจึงมั่นใจได้เสมอว่าผู้ฟังจะได้ยินเสียงของคุณ
ออกแบบให้มีขนาดเล็กและสวยงาม
ด้วยผิวสัมผัสมันวาวที่ได้รับการปรับปรุงและความรู้สึกหรูหรายิ่งกว่า หูฟังนี้สวมใส่ได้สบายพอดีหูของคุณทั้งยังช่วยป้องกันเสียงภายนอกไม่ให้รบกวน ด้วยการลดขนาดตัวหูฟังลงและการปรับการจัดวางองค์ประกอบ ในตอนนี้เอียร์บัดมีขนาดเล็กลงประมาณ 25% และมีน้ำหนักเบาลงประมาณ 20% เมื่อเทียบกับ WF-1000XM4 เราได้ลดขนาดของเคสสำหรับชาร์จด้วย เพื่อให้คุณเก็บเคสในกระเป๋าเสื้อได้พอดียิ่งขึ้น
การใช้งานง่าย
คุณสมบัติอันชาญฉลาดของเราช่วยให้เข้าถึงและเพลิดเพลินกับความความบันเทิงของคุณตลอดทั้งวันได้ง่ายกว่าที่เคย เช่น คุณสามารถควบคุมระดับเสียงได้ด้วยการแตะสองครั้งที่หูฟังโดยไม่จำเป็นต้องเปิดโทรศัพท์ของคุณ และคุณสามารถเข้าถึงบริการเพลงที่ใช้ประจำได้โดยไม่จำเป็นต้องเปิดแอป โดยขึ้นอยู่กับการตั้งค่าของคุณ ด้วยการปรับแต่งอย่างง่ายที่สามารถปรับได้ในแอปฟรี Headphones Connect คุณสามารถกำหนดฟังก์ชันของคุณเองให้กับเอียร์บัดแต่ละข้าง การใช้งานหูฟังเหล่านี้จึงเป็นเรื่องง่ายและหูฟังจะเข้ากับชีวิตของคุณอย่างไร้รอยต่อ
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Online Shopping FAQ
Questions about your Account
Q. What is a Sony Store account?
A. Your Sony Store account qualifies you for membership with the My Sony program, and upon purchasing THB 5,000 in a month, you will also automatically qualify for the Sony Store Members program. Your account is what you use to sign in to Sony online services such as buying products online, lodging a product support request, receiving emails, participating in competitions or events and providing feedback about your products or these services. It makes your experiences with Sony more personal and relevant to you.
Q. How do I sign up for an account?
A. It is a free and easy process. Simply visit our registration page, key in your particulars and click on “Sign Up” to register. Please ensure that we give absolute priority to the security of your personal and financial information. For more details, please refer to our Privacy Policy.
Q. How do I log into my account?
A. Please visit our sign in page, key in your registered email address and password, and you are logged in. Forgot your password? No worries, click the forgot password option and follow the prompts.
Q. How can I change my registered email address?
A. Please log in to your existing account and click on “Edit Profile” to update your details.
Q. How do I reset my password?
A. Forgot your password? No worries, simply visit our login page, click the forgot password option and follow the prompts to reset your password. You may also log in to your existing account and click on “Edit Profile” to reset your password.
Q. What are some tips about passwords, privacy and safety?
A. Here is some information about passwords and privacy.
To keep your account safe, we recommend a series of password strengthening measures. Your password will need to be:
- 8 to 20 characters long
- One lower case letter
- One upper case letter
- One number
- One special character
- No spaces
Tips for your personal safety:
- Don’t use personal information or common words as a password
- Keep your passwords secure
Q. What can I save in my Account?
A. Currently you can save your favourite details such as delivery addresses and wishlist to make your online purchase easier. If you do not mind filling in further details of your advanced profile settings, we would be better able to deliver a customized experience to you based on your needs & wants.
Q. Can I save my delivery addresses?
A. Yes! You can save your preferred delivery addresses in your account section. Prefer a gift to be delivered to your home address? Or, headphones delivered straight to your workplace? It's easy! Simply keep these details saved to your account to help you speed through the checkout process.
Q. Can I save my contact details?
A. Yes! Your own account section will keep all your details in one place, so you can find them at your fingertips. Should you need to edit any details, click on “Edit Profile” to update your details.
Q. Is my information secure?
A. Absolutely, best practices have been used to make sure your information is secure at all times. Kindly refer to our privacy policy for more details.
Questions about your Orders
Q. How do I know if my purchase has been confirmed?
A. Upon confirmation of your order, you will receive a confirmation email with the order number. Should you not receive this email confirmation, please contact us for more assistance.
Q. Can I see the status of my order in My Account?
A. Absolutely! Simply log in to your account and check out your existing orders under the “My Orders” section. Orders that have been shipped out will have a tracking number available.
Q. How do I track my order?
A. When your order has been shipped out, you will receive an email with your tracking number and order number, so keep an eye on your inbox. You may also get a call from our delivery team. Should there be any questions, please contact us and provide us with your tracking and order numbers.
Q. How do I add items to my cart?
A. Simply find the product that you wish to purchase and use the "Add to Cart" button. Items that are sold out may not be able to be purchased and will display a "Sold Out" badge. You can also proceed to your cart and update the quantities, or remove items, from your order.
Questions about Payment
Q. What payment methods are accepted?
A. To bring you the best online shopping experience, we offer multiple payment methods:
- Credit Card
- Debit Card
- 0% Installment Payment Plan (applicable for SCB Bank, Krungsri Bank, KTC and Bangkok Bank currently)
- iBanking
- Bank Transfer
Q. Will I receive communication of my payment status?
A. An email notification on whether your payment was successful will be sent to you once your order has been confirmed and verified.
Q. Will my credit card details be stored in My Account?
A. As we give absolute priority to the security of your personal and financial information, we do not request for you to store your credit card details nor do we store them.
Q. Which credit cards are accepted for payment?
A. Sony Store, Online accepts all major credit cards supported by VISA and MasterCard.
Questions about Returns & Refunds
Q. Can I change/return my purchased product?
A. Should you not be satisfied with the purchased product or you've received your order wrongly, please check out the returns process below:
- All products must be purchased from Sony Store Online (Thailand). Receipt / tax invoice with the trackable order number is required.
- Returns and/or exchanges are only available for products that are deemed to be damaged in transit (ie: before you received it). In case of defective or out of order goods, goods return must be done within 7 days of receiving. After 7 days, goods return will not be accepted.
- Products must be returned in the original packaging, and should include any free gifts, warranties, manuals, and other accessories that came together with your item.
- Shipping and handling fees cannot be refunded unless a replacement item is shipped out due to being damaged in transit, or faulty when opened.
- In case of refund, it will be based on value of the product at the date of sale only (per the price on the receipt).
REMARKS: The company reserves the right to refuse any goods return or refund if the case does not meet the above requirements.
Q. How soon can Sony process my return request?
A. You will receive a response from Sony within 3 working days.
Q. How do I get a refund?
A. If deemed faulty or damaged before you received your order, Sony will happily replace your purchase with a new item. No additional shipping charges will be added to your order and we’ll help arrange for the replacement to be shipped back to us.
If you would prefer us to refund you, please contact us within 7 days after you've received the product to provide us the details for refund according to Sony's terms and conditions.
For items where an incorrect colour, style or model has been delivered, as long as the item is in its original packaging, Sony will provide an exchange. No exchange will be issued until the item has been returned and inspected, according to Sony’s return policy.
Q. What if I change my mind?
Please choose carefully as refunds and returns are not provided for change of mind.
Q. Will my redeemed points be refunded if I cancel my order?
A. The redeemed points of your purchase will be fully refunded to your member account when the products and services are cancelled. Terms and conditions apply.
Questions about Delivery
Q. How much does delivery cost?
A. For any purchase from Sony Store Online (Thailand) of 2,000 baht and above, delivery fee is FREE regardless of the size of the item, be it TV or an audio device.
Q. Can I get my delivery left at my doorstep or hidden somewhere at the door?
A. To ensure that you get the parcel safely and to avoid any damages to your parcel while it is left unattended, we require a signature when our friendly delivery team comes to your house.
Q. Do you ship overseas?
A. Shipping is only available to customers within Thailand only.
Q. What is the expected delivery time?
A. We are usually able to dispatch your items within 3 working days, if items are in-stock and fully paid. Orders received on Saturday and Sunday may take longer as it will only be processed on the next working day.
During sale/promotion period, we may experience a huge influx of orders which may mean a delay. Please allow us to dispatch your items usually within 5 working days.
REMARKS: Should payment not be cleared, there may be a delay on delivery of your order.
Q. What notifications will I get about delivery?
A. Tracking and order numbers will be provided to the email address registered in your account.
Q. What should I do if I have not received my item?
A. Please contact us and provide us with your tracking and order number.
Q. I ordered multiple items, but I only received partially. Where are my other items?
A. Please contact us and provide us with your tracking and order number.
Q. Can I prearrange the date I want to receive my delivery?
A. We apologize that we are unable to accommodate specific delivery time requests at the moment. If you are not available at the time of your delivery attempt, our delivery team will try to re-deliver to you at another time. However, in the case of more than 2 unsuccessful delivery attempts, shipping fee will be charged for the next attempt.
Q. Do you deliver during weekends and holidays?
A. Our delivery team may attempt deliveries during the weekend, and on some holidays. However, if you are not available at the given address on the weekend, please contact the delivery staff who would have contacted you before the parcel is delivered.
Q. I have already ordered but need my order now, can Sony speed up the delivery?
A. Unfortunately, we are unable to expedite the delivery of orders. However, we will in our best effort deliver your parcel within the indicated delivery time.
Q. Can Sony deliver the items to my office?
A. Yes, we will deliver your order to the address you provided during checkout, regardless whether it is your home address or office address, as long as it is within Thailand.
Q. What if I am not at home when the package arrives?
A. If you’re unavailable to receive your package when it arrives, the delivery team will attempt to re-deliver it to you on the next working day. Please note that it is currently not possible to request for a specific delivery day and/or timing (even for re-deliveries).
Q. My goods were damaged while being delivered, what do I do?
A. We understand the disappointment in opening a new product only to see it broken. Please refuse to accept the product from the delivery staff immediately once you notice that the product packaging has some defects and please contact us right away.
Questions about your Wishlist
Q. What is my Wishlist?
A. Your wishlist allows you to save and share your favourite Sony products to view and purchase later.
Q. How do I view or use my Wishlist?
A. In your account section, you will be able to save your favourite Sony products by clicking on the “heart-shaped” icon. This feature will make it easy to shop and come back to your favourites later.
Questions about Products
Q. How do I get my product repaired?
A. You may return goods we have delivered to you for repair by contacting our service team here. We understand that sometimes large items (TVs & stereos) cannot be shipped easily so our service team will happily arrange an inspection.
Sony will assess and repair products within a reasonable time. This time frame will be communicated via the service team but may vary due to part availability or fault diagnosis. Where possible, all fees (labour, freight, assessment) will be communicated for purchases not covered by manufacturer’s warranty. Where a fault is not found, there may be a service fee involved.
Q. What happens to my data on a product that is repaired?
A. Please ensure, where possible, all data is backed up on recordable media (flash drives, computer hard drives, camera memory cards, mobile phone contacts. Depending on repair requirements, some data may be lost. Sony is not liable for any data not backed up.
Q. Are these products locally sourced, or parallel imported?
A. All products sold through Sony Thai Co., Ltd. are authentic and sold directly from the manufacturer and are not parallel imports.
Questions about Coupon Codes
Q. Can I use multiple coupon codes on the same order?
A. You are only able to key in one coupon code per order.
Q. How long is the coupon code valid for?
A. It varies. The expiration date of the coupon code will usually be indicated and communicated clearly.
Q. Can I use a coupon code for my existing order?
A. We are unable to apply coupon codes for existing orders. Coupon codes must be entered when you are at Payment step during checkout.
Q. Can I redeem my Sony Store loyalty points together with the coupon code in the same order?
A. Yes, you can redeem the Sony Store loyalty points together with the use of a coupon code for the same order. Before the checkout process, you will be asked to key in the number of loyalty points to redeem. Then during checkout, you will be asked to key in the coupon code.
Q. Why do I get a message saying my coupon code is invalid?
A. Each coupon code has its own terms and conditions. Please make sure your coupon code is still valid and meet the terms and conditions.
Q. What happens if my coupon code has expired?
A. Once the coupon code has expired, it is no longer valid.
Other commonly-asked Questions
Q. How do I close my account?
A. By choosing to close your account you will terminate your account, membership, exclusive offers and will stop receiving communications with offers, product updates, news, information and member only event invitations.
To terminate your account, log in to your current account and follow the prompts.
Q. How do I unsubscribe?
A. You can unsubscribe from all communications from Sony Thai Co., Ltd. (emails, SMS, direct mail etc.) by changing your subscription preferences here. You will stop receiving communications with offers, product updates, news, information and member only event invitations. Your order details, product registrations and account details will still be available to you.
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Highlight
The best noise cancelling with two high performance processors and dual feedback microphones
Size & WeightApprox. 5.9 g x 2 (including earbud tips (M) )
Stunning sound quality with specially designed driver unit
General FeaturesClosed, dynamic
Superior noise-free calls with bone conduction sensor and noise reduction system (using AI)
BatteryApprox. 1.5 Hrs
Premium, ergonomic design for stable, comfortable fit
Bluetooth® SpecificationBluetooth Specification Version 5.3
Water resistant and long battery life for everyday use
Noise CancellingYes
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Features
The Best Noise Cancellation
The WF-1000XM5 reduces external noise over a wide bandwidth, from low to high frequencies. It contains two proprietary processors that cancel more external noise than ever, a new high-performance driver unit Dynamic Driver X, dual feedback microphones, and innovative Noise Isolation Earbud Tips for a more stable fit. Real-time noise-cancelling processing can be optimised to provide the best performance for your environment, so you will hear a big difference, especially in aeroplanes, trains, or buses.
Multi Noise Sensor technology
Three microphones on each earbud, including dual feedback mics, improve low-frequency cancellation performance. This is our biggest ever step forward in noise cancelling, resulting in ambient sound captured even more accurately. So you can enjoy one of our purest sounds.
Unbeatable Noise Cancellation
Exclusively developed by Sony, the Integrated Processor V2 unlocks the full potential of our HD Noise Cancelling Processor QN2e. This unique combination of technology controls the six microphones, across both ears, to deliver unprecedented noise-cancelling quality that can be adapted to provide the best performance for your environment.
New high-quality sound and noise cancelling driver unit
The specially designed driver unit Dynamic Driver X able to reproduce lower frequencies has been improved using a dome-edge separation structure that combines different materials, allowing for a more accurate generation of cancellation waves in the lower frequencies.
Feel a more stable fitting earbud
Noise Isolation Earbud Tips feature a unique polyurethane foam material which reduces noise in the high-frequency range. Soft and elastic, they maximise the contact area between the earbud tip and the ear canal, insulating your sound and reducing noise. It also improves adhesion to the ear canal for a more secure, stable fit.
Astonishing sound quality
The specially designed driver unit Dynamic Driver X provides wide frequency reproduction, enabling deeper bass, subtle vocals and enhanced fine detail, especially on high-pitched instruments. The consummate performance, across the full range of frequencies, delivers a smooth and natural sound regardless of what you're listening to.
Enjoy richer, more detailed vocals
Thanks to a specially designed driver unit Dynamic Driver X for wide frequency reproduction, you will experience richer vocals and enhanced fine details. The diaphragm structure combines several different materials for the dome and the edge, achieving low distortion and a clear sound quality.
Designed for less distortion
By combining our HD Noise Cancelling Processor QN2e and Integrated Processor V2, the WF-1000XM5 incorporates precision 24-bit audio processing and high-performance analogue amplification. The result is low distortion and crystal clear audio reproduction.
Enjoy High-Resolution Audio
The WF-1000XM5 supports High-Resolution Audio Wireless, thanks to LDAC™, our industry-adopted audio coding technology. LDAC™ transmits approximately three times more data than conventional Bluetooth® audio for exceptional High-Resolution Audio quality that is closer than ever to the studio recording.
AI technology for precision sound
Using Edge-AI (Artificial Intelligence), DSEE Extreme™ upscales compressed digital music files in real-time, including those from popular streaming services. It dynamically recognises each song's instrumentation, musical genre and individual elements, and restores high-range sound lost in compression.A = Expanded audio dynamics (strings and whisper-quiet subtleties)B = Restored high frequencies (acoustic and vocal instrument realism)
Head-tracking function
Head tracking ensures a realistic and compelling listening experience by automatically adjusting sound fields to compensate for your head movement. Sounds are precisely aligned with your smartphone screen, even as you move, to completely involve you in your viewing by connecting to compatible smartphones/services.
Certified headphones for a personalised experience
With 360 Reality Audio certified headphones and the Sony | Headphones Connect app, optimise your experience by analysing your individual ear shape, and enjoy the ultimate immersive music experience.An advanced personal optimisation algorithm gives an even greater sense of sound space, distance and height, allowing you to become even more immersed in the music.
360 Spatial Sound Personalizer
With the Sony | 360 Spatial Sound Personalizer app, you’ll enjoy a sound experience that’s optimised for you. The app captures and analyses your ear shape, allowing these headphones to create your spatial sound field when paired with BRAVIA XR TVs .
Dolby Atmos® Experience
With a Sony WLA-NS7 wireless transmitter connected to a BRAVIA XR TV, your headphones create the ideal arrangement of phantom speakers all around you so you can enjoy a Dolby Atmos experience. Be immersed in the scene and feel right at the heart of the action.
Sony‘s best ever call quality
Thanks to an AI-based noise reduction algorithm based on Deep Neural Network (DNN) processing, and bone conduction sensors, your voice will come through clear and natural, even in a noisy environment. And if you’re outdoors, the wind noise reduction structure will minimise any wind whooshes, so you always know you’ll be heard.
Detects speech vibrations to enhance clarity
Bone conduction sensors pick up the vibration of your voice directly from your skull bones, helping to isolate your speech from ambient sounds and background noise, for clear calls in even loud environments.
Mute the outside world for clear call quality
With Precise Voice Pickup Technology and advanced audio signal processing, the person on the other end of the call will hear your voice clearly, even when you are in noisy situations. Our noise reduction algorithm was developed with AI machine learning using more than 500 million voice samples to suppress ambient noise, increase accuracy and extract your voice clearly in various environments.
Always hear and be heard
A wind noise reduction structure and a mesh wrap in the microphone will minimise noise during calls so you can be heard clearly in windy conditions.
Small and beautifully designed
With an improved glossy texture and a more luxurious feel, these earbuds fit comfortably in your ears while keeping out external sounds.By downsizing the headphone body and optimising the placement of the components, the earbud is now approximately 25% smaller and 20% lighter than the WF-1000XM4. We’ve also reduced the size of the charging case, so it will sit even more sleekly in your pocket.
Comfortable and secure
Our WF-1000XM5 earbuds feature a shape that perfectly matches the human ear with an ergonomic design for a more stable fit. We’ve designed the WF-1000XM5 utilising extensive ear-shape data collated since introducing the world’s first in-ear headphones in 1982. Our continuous evaluation of different ear shapes and sensitivities has helped us design an ideal earbud shape, secure and comfortable for almost everybody.
A comfortable fit and better sound insulation
New Noise Isolation Earbud Tips are made from an exclusive material that improves fitting and increases comfort thanks to reduced pressure in the ear due to a newly designed shape. The earbuds come in four sizes, including SS.
Smooth switching
For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With the multipoint connection you can quickly switch to a ringing device, then back by simply resuming playback on the other device.
A clear, stable Bluetooth signal
These earbuds utilise a powerful new Integrated Processor V2, which transmits a Bluetooth signal simultaneously to and from both ears, so you can enjoy a stable sound.These earbuds are ready for LE Audio (Beta version), a next generation Bluetooth audio that enables ultra low latency - ideal for gaming.A) Conventional L to R Relay BT Transmission.B) WF-1000XM5 L/R Simultaneous BT Transmission
Adjusts to the world around you
Adaptive Sound Control senses where you are and what you’re doing, then uses AI to change ambient sound settings for the ideal listening experience. Over time, it will learn your behaviour, recognise locations you visit often, and tailor the sound to suit your location.
A new sound experience for AR gaming
If you’re looking for new entertainment options beyond music and movies, the WF-1000XM5 uses new sensors and spatial sound technology to deliver immersive sound for Augmented Reality games like "Ingress" from Niantic.When playing "Ingress" with the WF-1000XM5, sensor and spatial sound technologies deliver a new experience: using head tracking, the sound is conveyed from different directions to line up perfectly with the action on the screen.
Seamless music and audio notifications
Auto Play delivers music and audio notifications just when you need them. Music plays at your preferred timings, such as when you're putting your headphones on or starting to walk for a break, uplifting your mood effortlessly. Audio notification reminds you of all your important events, so your phone can stay safely in your pocket. Link with Spotify, Endel and Music apps to get your favourite music and relaxing soundscapes. Auto Play app is in Beta, which means its features and experiences might be changed and improved.
Talk and hear only ambient sound
You can set Speak-to-Chat to pause the music as soon as you start speaking to someone, so you can hear just ambient sound and conduct a conversation – handy if you want to keep your headphones on or your hands are full. Once your chat is over, your music will start playing again automatically.
Instant pause. Instant play.
1. Just take the earbuds out of your ears, and the music stops – a proximity sensor knows when you are wearing one or both earbuds.2. Pop the earbuds back in, and the music starts again.
Quick access to your favourite music and soundscapes
With Quick Access, you can configure these wireless earbuds to resume Spotify music playback or Endel personalised soundscapes with two or three taps – with no need to touch your smartphone.
Control headphones with head gestures
You can operate your earbuds using natural head gestures, like receiving or declining calls or operating Auto Play by nodding or shaking your head.
Everything at your fingertips
Tap on the left earbud to change from Noise Cancelling to Ambient Sound, long tap for Quick Attention, or double tap on the right to skip to the next track. You can even turn the volume up or down by tapping four or more times in a row. With simple customisation available in the free Headphones Connect app you can assign your own functions to each earbud.
Listen safely with Sony | Headphones Connect app
To help protect your ears, you can check your volume compared to data from the World Health Organization (WHO). For example, when 80% of the WHO weekly sound pressure standard is reached, the volume will automatically drop to a level with less impact on your ear. If you want to track the benefits, you can visualise the time that noise cancellation has protected your ears from sounds that could harm your hearing.
How do you like to listen?
With the Sony | Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow focusing on voices. Thanks to the new Equaliser setting, you can adjust the sound to your preference by listening to and comparing your preferred sound quality within the app.
Control with your voice
Get hands-free help by saying “Ok Google" or “Alexa" to activate your preferred voice assistant. Then, listen to music, connect with friends, get notifications, set reminders, and more. You can even control the features of your headphones, like noise cancellation with your voice.
Find your headphones with Fast Pair
In one tap, the WF-1000XM5 enables quick, effortless Bluetooth pairing with your Android™ devices.You can even check to see where you last placed them.
Easy pairing with your computer
Swift Pair makes it quick and easy to pair your headphones with your Windows 11 or Windows 10 laptop, desktop PC or tablet. When pairing mode is selected, pop-up pairing guidance appears on nearby Windows 11 or Windows 10 devices.
Water resistant for everyday use
With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music.
Listen all day, charge in minutes
You can enjoy up to 8 hours of charge on your headphones and store another 16 hours in the case for a full 24 hours of listening every time you leave the house. And, for your convenience, a 3-minute quick charge will give you up to 60 minutes of play. The Sony | Headphones Connect app will notify you when your charging case drops below 30.
Easy wireless charging with Qi technology
Qi technology offers easy wireless charging. You can even use a smartphone with Qi technology and battery share function, like the latest Xperia models, to charge your headphones in their charging case.
Aiming to achieve a smaller footprint
Inspired by the beauty of the world, Sony is playing its part to help preserve the Earth. We are accelerating numerous initiatives to benefit the environment to achieve a zero environmental footprint across the entire Sony Group by the year 2050.
Recycled plastic materials
The WF-1000XM5 is constructed using a variety of recycled plastic materials.
Packaging made from 100% paper materials
We continue to advance the adoption of Sony’s proprietary paper, Original Blended Material, for the packaging of our flagship headphone model, the 1000X series (the WF-1000XM5, WF-1000XM4 and WH-1000XM5). Original Blended Material is an environmentally conscious paper material made from bamboo, sugarcane fibres, and post-consumer recycled paper.
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Specifications
Size & Weight
WEIGHTApprox. 5.9 g x 2 (including earbud tips (M) )
General Features
HEADPHONE TYPEClosed, dynamic
DRIVER UNIT8.4 mm
FREQUENCY RESPONSE(BLUETOOTH® COMMUNICATION)20 Hz - 20,000 Hz (44.1 kHz sampling) / 20 Hz - 40,000 Hz (LDAC 96 kHz sampling 990 kbps)
VOLUME CONTROLYes
WATERPROOFYes (IPX4 equivalent)
DSEE ExtremeYes
AMBIENT SOUND MODEYes
Battery
BATTERY CHARGE TIMEApprox. 1.5 Hrs
BATTERY CHARGE METHODUSB charge / Wireless charge (with case)
BATTERY LIFE(CONTINUOUS MUSIC PLAYBACK TIME)Max. 8 hrs (NC ON) / Max. 12 hrs (NC OFF)
BATTERY LIFE(CONTINUOUS COMMUNICATION TIME)Max. 6 hrs (NC ON) / Max. 7 hrs (NC OFF)
Bluetooth® Specification
BLUETOOTH® VERSIONBluetooth Specification Version 5.3
EFFECTIVE RANGE10 m
FREQUENCY RANGE2.4 GHz band (2.4000 GHz - 2.4835 GHz)
PROFILEA2DP, AVRCP, HFP, HSP, TMAP, CSIP, MCP, VCP, CCP
SUPPORTED AUDIO FORMAT(S)SBC, AAC, LDAC, LC3
SUPPORTED CONTENT PROTECTIONSCMS-T
Noise Cancelling
AMBIENT SOUND MODEYes
QUICK ATTENTIONYes
Charging Case
WEIGHTApprox. 39 g
DIMENSIONApprox. 64.6 x 40.0 x 26.5 mm
BATTERY CHARGE TIMEApprox. 2 Hrs (USB charging)
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Overview
หูฟังตัดเสียงรบกวนที่ดีที่สุด
WF-1000XM5 มาพร้อมเทคโนโลยีทันสมัยเพื่อมอบคุณภาพเสียงระดับพรีเมียมและประสิทธิภาพการตัดเสียงรบกวนที่ยอดเยี่ยมที่สุดในตลาด โปรเซสเซอร์เสียงแบบเรียลไทม์และไมค์ประสิทธิภาพสูงขับเคลื่อนไดรเวอร์ยูนิต Dynamic Driver X ที่ได้รับการออกแบบเป็นพิเศษเพื่อการสร้างความถี่กว้าง เบสลึก และเสียงร้องชัดเจน ได้รับการออกแบบให้คุณดื่มด่ำไปกับเสียงที่ยอดเยี่ยม ให้ความรู้สึกเหมือนคุณอยู่ในสตูดิโอกับศิลปินที่คุณชื่นชอบ หูฟัง WF-1000XM5 ยกมาตรฐานของการฟังที่ไร้การรบกวนและความคมชัดของเสียง
ระบบตัดเสียงรบกวนที่ดีที่สุด
WF-1000XM5 ลดเสียงรบกวนจากภายนอกเหนือแบนด์วิดธ์กว้าง ตั้งแต่ความถี่ต่ำจนถึงความถี่สูง หูฟังนี้มาพร้อมโปรเซสเซอร์สองตัวที่เป็นกรรมสิทธิ์เฉพาะที่ช่วยตัดเสียงรบกวนจากภายนอกได้มากกว่าที่เคย, Dynamic Driver X ไดรเวอร์ยูนิตใหม่ประสิทธิภาพสูง, ไมโครโฟนฟีดแบ็กคู่ และจุกเอียร์บัดแยกเสียงรบกวนที่พัฒนาขึ้นใหม่เพื่อการสวมใส่ที่กระชับพอดียิ่งขึ้น การประมวลผลการตัดเสียงรบกวนแบบเรียลไทม์สามารถปรับให้เหมาะสมเพื่อมอบประสิทธิภาพที่ดีที่สุดสำหรับสภาพแวดล้อมของคุณได้ คุณจะได้ยินเสียงที่แตกต่างอย่างมาก โดยเฉพาะในอากาศยาน รถไฟ หรือรถบัส
คุณภาพเสียงยอดเยี่ยม
Dynamic Driver X ไดรเวอร์ยูนิตที่ได้รับการออกแบบเป็นพิเศษมอบการสร้างความถี่ที่กว้าง ซึ่งช่วยให้ได้เบสที่ลึกกว่า เสียงร้องที่ละเอียดอ่อน และรายละเอียดที่เหนือระดับ โดยเฉพาะเสียงเครื่องดนตรีที่แหลมสูง ประสิทธิภาพที่ยอดเยี่ยมในทุกช่วงความถี่มอบเสียงที่ราบรื่นและเป็นธรรมชาติไม่ว่าคุณจะฟังอะไรก็ตาม
คุณภาพการโทรที่ดีที่สุดที่เคยมีมาของ Sony
ด้วยอัลกอริทึมการลดเสียงรบกวนด้วย AI จากการประมวลผลโครงข่ายประสาทแบบลึก (Deep Neural Network - DNN) และเซนเซอร์ Bone Conduction เสียงของคุณจะมีความชัดเจนและเป็นธรรมชาติยิ่งกว่า แม้ในสภาพแวดล้อมที่เต็มไปด้วยเสียงรบกวน และหากคุณอยู่กลางแจ้ง โครงสร้างลดเสียงรบกวนจะลดเสียงลม คุณจึงมั่นใจได้เสมอว่าผู้ฟังจะได้ยินเสียงของคุณ
ออกแบบให้มีขนาดเล็กและสวยงาม
ด้วยผิวสัมผัสมันวาวที่ได้รับการปรับปรุงและความรู้สึกหรูหรายิ่งกว่า หูฟังนี้สวมใส่ได้สบายพอดีหูของคุณทั้งยังช่วยป้องกันเสียงภายนอกไม่ให้รบกวน ด้วยการลดขนาดตัวหูฟังลงและการปรับการจัดวางองค์ประกอบ ในตอนนี้เอียร์บัดมีขนาดเล็กลงประมาณ 25% และมีน้ำหนักเบาลงประมาณ 20% เมื่อเทียบกับ WF-1000XM4 เราได้ลดขนาดของเคสสำหรับชาร์จด้วย เพื่อให้คุณเก็บเคสในกระเป๋าเสื้อได้พอดียิ่งขึ้น
การใช้งานง่าย
คุณสมบัติอันชาญฉลาดของเราช่วยให้เข้าถึงและเพลิดเพลินกับความความบันเทิงของคุณตลอดทั้งวันได้ง่ายกว่าที่เคย เช่น คุณสามารถควบคุมระดับเสียงได้ด้วยการแตะสองครั้งที่หูฟังโดยไม่จำเป็นต้องเปิดโทรศัพท์ของคุณ และคุณสามารถเข้าถึงบริการเพลงที่ใช้ประจำได้โดยไม่จำเป็นต้องเปิดแอป โดยขึ้นอยู่กับการตั้งค่าของคุณ ด้วยการปรับแต่งอย่างง่ายที่สามารถปรับได้ในแอปฟรี Headphones Connect คุณสามารถกำหนดฟังก์ชันของคุณเองให้กับเอียร์บัดแต่ละข้าง การใช้งานหูฟังเหล่านี้จึงเป็นเรื่องง่ายและหูฟังจะเข้ากับชีวิตของคุณอย่างไร้รอยต่อ
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Online Shopping FAQ
Questions about your Account
Q. What is a Sony Store account?
A. Your Sony Store account qualifies you for membership with the My Sony program, and upon purchasing THB 5,000 in a month, you will also automatically qualify for the Sony Store Members program. Your account is what you use to sign in to Sony online services such as buying products online, lodging a product support request, receiving emails, participating in competitions or events and providing feedback about your products or these services. It makes your experiences with Sony more personal and relevant to you.
Q. How do I sign up for an account?
A. It is a free and easy process. Simply visit our registration page, key in your particulars and click on “Sign Up” to register. Please ensure that we give absolute priority to the security of your personal and financial information. For more details, please refer to our Privacy Policy.
Q. How do I log into my account?
A. Please visit our sign in page, key in your registered email address and password, and you are logged in. Forgot your password? No worries, click the forgot password option and follow the prompts.
Q. How can I change my registered email address?
A. Please log in to your existing account and click on “Edit Profile” to update your details.
Q. How do I reset my password?
A. Forgot your password? No worries, simply visit our login page, click the forgot password option and follow the prompts to reset your password. You may also log in to your existing account and click on “Edit Profile” to reset your password.
Q. What are some tips about passwords, privacy and safety?
A. Here is some information about passwords and privacy.
To keep your account safe, we recommend a series of password strengthening measures. Your password will need to be:
- 8 to 20 characters long
- One lower case letter
- One upper case letter
- One number
- One special character
- No spaces
Tips for your personal safety:
- Don’t use personal information or common words as a password
- Keep your passwords secure
Q. What can I save in my Account?
A. Currently you can save your favourite details such as delivery addresses and wishlist to make your online purchase easier. If you do not mind filling in further details of your advanced profile settings, we would be better able to deliver a customized experience to you based on your needs & wants.
Q. Can I save my delivery addresses?
A. Yes! You can save your preferred delivery addresses in your account section. Prefer a gift to be delivered to your home address? Or, headphones delivered straight to your workplace? It's easy! Simply keep these details saved to your account to help you speed through the checkout process.
Q. Can I save my contact details?
A. Yes! Your own account section will keep all your details in one place, so you can find them at your fingertips. Should you need to edit any details, click on “Edit Profile” to update your details.
Q. Is my information secure?
A. Absolutely, best practices have been used to make sure your information is secure at all times. Kindly refer to our privacy policy for more details.
Questions about your Orders
Q. How do I know if my purchase has been confirmed?
A. Upon confirmation of your order, you will receive a confirmation email with the order number. Should you not receive this email confirmation, please contact us for more assistance.
Q. Can I see the status of my order in My Account?
A. Absolutely! Simply log in to your account and check out your existing orders under the “My Orders” section. Orders that have been shipped out will have a tracking number available.
Q. How do I track my order?
A. When your order has been shipped out, you will receive an email with your tracking number and order number, so keep an eye on your inbox. You may also get a call from our delivery team. Should there be any questions, please contact us and provide us with your tracking and order numbers.
Q. How do I add items to my cart?
A. Simply find the product that you wish to purchase and use the "Add to Cart" button. Items that are sold out may not be able to be purchased and will display a "Sold Out" badge. You can also proceed to your cart and update the quantities, or remove items, from your order.
Questions about Payment
Q. What payment methods are accepted?
A. To bring you the best online shopping experience, we offer multiple payment methods:
- Credit Card
- Debit Card
- 0% Installment Payment Plan (applicable for SCB Bank, Krungsri Bank, KTC and Bangkok Bank currently)
- iBanking
- Bank Transfer
Q. Will I receive communication of my payment status?
A. An email notification on whether your payment was successful will be sent to you once your order has been confirmed and verified.
Q. Will my credit card details be stored in My Account?
A. As we give absolute priority to the security of your personal and financial information, we do not request for you to store your credit card details nor do we store them.
Q. Which credit cards are accepted for payment?
A. Sony Store, Online accepts all major credit cards supported by VISA and MasterCard.
Questions about Returns & Refunds
Q. Can I change/return my purchased product?
A. Should you not be satisfied with the purchased product or you've received your order wrongly, please check out the returns process below:
- All products must be purchased from Sony Store Online (Thailand). Receipt / tax invoice with the trackable order number is required.
- Returns and/or exchanges are only available for products that are deemed to be damaged in transit (ie: before you received it). In case of defective or out of order goods, goods return must be done within 7 days of receiving. After 7 days, goods return will not be accepted.
- Products must be returned in the original packaging, and should include any free gifts, warranties, manuals, and other accessories that came together with your item.
- Shipping and handling fees cannot be refunded unless a replacement item is shipped out due to being damaged in transit, or faulty when opened.
- In case of refund, it will be based on value of the product at the date of sale only (per the price on the receipt).
REMARKS: The company reserves the right to refuse any goods return or refund if the case does not meet the above requirements.
Q. How soon can Sony process my return request?
A. You will receive a response from Sony within 3 working days.
Q. How do I get a refund?
A. If deemed faulty or damaged before you received your order, Sony will happily replace your purchase with a new item. No additional shipping charges will be added to your order and we’ll help arrange for the replacement to be shipped back to us.
If you would prefer us to refund you, please contact us within 7 days after you've received the product to provide us the details for refund according to Sony's terms and conditions.
For items where an incorrect colour, style or model has been delivered, as long as the item is in its original packaging, Sony will provide an exchange. No exchange will be issued until the item has been returned and inspected, according to Sony’s return policy.
Q. What if I change my mind?
Please choose carefully as refunds and returns are not provided for change of mind.
Q. Will my redeemed points be refunded if I cancel my order?
A. The redeemed points of your purchase will be fully refunded to your member account when the products and services are cancelled. Terms and conditions apply.
Questions about Delivery
Q. How much does delivery cost?
A. For any purchase from Sony Store Online (Thailand) of 2,000 baht and above, delivery fee is FREE regardless of the size of the item, be it TV or an audio device.
Q. Can I get my delivery left at my doorstep or hidden somewhere at the door?
A. To ensure that you get the parcel safely and to avoid any damages to your parcel while it is left unattended, we require a signature when our friendly delivery team comes to your house.
Q. Do you ship overseas?
A. Shipping is only available to customers within Thailand only.
Q. What is the expected delivery time?
A. We are usually able to dispatch your items within 3 working days, if items are in-stock and fully paid. Orders received on Saturday and Sunday may take longer as it will only be processed on the next working day.
During sale/promotion period, we may experience a huge influx of orders which may mean a delay. Please allow us to dispatch your items usually within 5 working days.
REMARKS: Should payment not be cleared, there may be a delay on delivery of your order.
Q. What notifications will I get about delivery?
A. Tracking and order numbers will be provided to the email address registered in your account.
Q. What should I do if I have not received my item?
A. Please contact us and provide us with your tracking and order number.
Q. I ordered multiple items, but I only received partially. Where are my other items?
A. Please contact us and provide us with your tracking and order number.
Q. Can I prearrange the date I want to receive my delivery?
A. We apologize that we are unable to accommodate specific delivery time requests at the moment. If you are not available at the time of your delivery attempt, our delivery team will try to re-deliver to you at another time. However, in the case of more than 2 unsuccessful delivery attempts, shipping fee will be charged for the next attempt.
Q. Do you deliver during weekends and holidays?
A. Our delivery team may attempt deliveries during the weekend, and on some holidays. However, if you are not available at the given address on the weekend, please contact the delivery staff who would have contacted you before the parcel is delivered.
Q. I have already ordered but need my order now, can Sony speed up the delivery?
A. Unfortunately, we are unable to expedite the delivery of orders. However, we will in our best effort deliver your parcel within the indicated delivery time.
Q. Can Sony deliver the items to my office?
A. Yes, we will deliver your order to the address you provided during checkout, regardless whether it is your home address or office address, as long as it is within Thailand.
Q. What if I am not at home when the package arrives?
A. If you’re unavailable to receive your package when it arrives, the delivery team will attempt to re-deliver it to you on the next working day. Please note that it is currently not possible to request for a specific delivery day and/or timing (even for re-deliveries).
Q. My goods were damaged while being delivered, what do I do?
A. We understand the disappointment in opening a new product only to see it broken. Please refuse to accept the product from the delivery staff immediately once you notice that the product packaging has some defects and please contact us right away.
Questions about your Wishlist
Q. What is my Wishlist?
A. Your wishlist allows you to save and share your favourite Sony products to view and purchase later.
Q. How do I view or use my Wishlist?
A. In your account section, you will be able to save your favourite Sony products by clicking on the “heart-shaped” icon. This feature will make it easy to shop and come back to your favourites later.
Questions about Products
Q. How do I get my product repaired?
A. You may return goods we have delivered to you for repair by contacting our service team here. We understand that sometimes large items (TVs & stereos) cannot be shipped easily so our service team will happily arrange an inspection.
Sony will assess and repair products within a reasonable time. This time frame will be communicated via the service team but may vary due to part availability or fault diagnosis. Where possible, all fees (labour, freight, assessment) will be communicated for purchases not covered by manufacturer’s warranty. Where a fault is not found, there may be a service fee involved.
Q. What happens to my data on a product that is repaired?
A. Please ensure, where possible, all data is backed up on recordable media (flash drives, computer hard drives, camera memory cards, mobile phone contacts. Depending on repair requirements, some data may be lost. Sony is not liable for any data not backed up.
Q. Are these products locally sourced, or parallel imported?
A. All products sold through Sony Thai Co., Ltd. are authentic and sold directly from the manufacturer and are not parallel imports.
Questions about Coupon Codes
Q. Can I use multiple coupon codes on the same order?
A. You are only able to key in one coupon code per order.
Q. How long is the coupon code valid for?
A. It varies. The expiration date of the coupon code will usually be indicated and communicated clearly.
Q. Can I use a coupon code for my existing order?
A. We are unable to apply coupon codes for existing orders. Coupon codes must be entered when you are at Payment step during checkout.
Q. Can I redeem my Sony Store loyalty points together with the coupon code in the same order?
A. Yes, you can redeem the Sony Store loyalty points together with the use of a coupon code for the same order. Before the checkout process, you will be asked to key in the number of loyalty points to redeem. Then during checkout, you will be asked to key in the coupon code.
Q. Why do I get a message saying my coupon code is invalid?
A. Each coupon code has its own terms and conditions. Please make sure your coupon code is still valid and meet the terms and conditions.
Q. What happens if my coupon code has expired?
A. Once the coupon code has expired, it is no longer valid.
Other commonly-asked Questions
Q. How do I close my account?
A. By choosing to close your account you will terminate your account, membership, exclusive offers and will stop receiving communications with offers, product updates, news, information and member only event invitations.
To terminate your account, log in to your current account and follow the prompts.
Q. How do I unsubscribe?
A. You can unsubscribe from all communications from Sony Thai Co., Ltd. (emails, SMS, direct mail etc.) by changing your subscription preferences here. You will stop receiving communications with offers, product updates, news, information and member only event invitations. Your order details, product registrations and account details will still be available to you.
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Highlight
The best noise cancelling with two high performance processors and dual feedback microphones
Size & WeightApprox. 5.9 g x 2 (including earbud tips (M) )
Stunning sound quality with specially designed driver unit
General FeaturesClosed, dynamic
Superior noise-free calls with bone conduction sensor and noise reduction system (using AI)
BatteryApprox. 1.5 Hrs
Premium, ergonomic design for stable, comfortable fit
Bluetooth® SpecificationBluetooth Specification Version 5.3
Water resistant and long battery life for everyday use
Noise CancellingYes
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Features
The Best Noise Cancellation
The WF-1000XM5 reduces external noise over a wide bandwidth, from low to high frequencies. It contains two proprietary processors that cancel more external noise than ever, a new high-performance driver unit Dynamic Driver X, dual feedback microphones, and innovative Noise Isolation Earbud Tips for a more stable fit. Real-time noise-cancelling processing can be optimised to provide the best performance for your environment, so you will hear a big difference, especially in aeroplanes, trains, or buses.
Multi Noise Sensor technology
Three microphones on each earbud, including dual feedback mics, improve low-frequency cancellation performance. This is our biggest ever step forward in noise cancelling, resulting in ambient sound captured even more accurately. So you can enjoy one of our purest sounds.
Unbeatable Noise Cancellation
Exclusively developed by Sony, the Integrated Processor V2 unlocks the full potential of our HD Noise Cancelling Processor QN2e. This unique combination of technology controls the six microphones, across both ears, to deliver unprecedented noise-cancelling quality that can be adapted to provide the best performance for your environment.
New high-quality sound and noise cancelling driver unit
The specially designed driver unit Dynamic Driver X able to reproduce lower frequencies has been improved using a dome-edge separation structure that combines different materials, allowing for a more accurate generation of cancellation waves in the lower frequencies.
Feel a more stable fitting earbud
Noise Isolation Earbud Tips feature a unique polyurethane foam material which reduces noise in the high-frequency range. Soft and elastic, they maximise the contact area between the earbud tip and the ear canal, insulating your sound and reducing noise. It also improves adhesion to the ear canal for a more secure, stable fit.
Astonishing sound quality
The specially designed driver unit Dynamic Driver X provides wide frequency reproduction, enabling deeper bass, subtle vocals and enhanced fine detail, especially on high-pitched instruments. The consummate performance, across the full range of frequencies, delivers a smooth and natural sound regardless of what you're listening to.
Enjoy richer, more detailed vocals
Thanks to a specially designed driver unit Dynamic Driver X for wide frequency reproduction, you will experience richer vocals and enhanced fine details. The diaphragm structure combines several different materials for the dome and the edge, achieving low distortion and a clear sound quality.
Designed for less distortion
By combining our HD Noise Cancelling Processor QN2e and Integrated Processor V2, the WF-1000XM5 incorporates precision 24-bit audio processing and high-performance analogue amplification. The result is low distortion and crystal clear audio reproduction.
Enjoy High-Resolution Audio
The WF-1000XM5 supports High-Resolution Audio Wireless, thanks to LDAC™, our industry-adopted audio coding technology. LDAC™ transmits approximately three times more data than conventional Bluetooth® audio for exceptional High-Resolution Audio quality that is closer than ever to the studio recording.
AI technology for precision sound
Using Edge-AI (Artificial Intelligence), DSEE Extreme™ upscales compressed digital music files in real-time, including those from popular streaming services. It dynamically recognises each song's instrumentation, musical genre and individual elements, and restores high-range sound lost in compression.A = Expanded audio dynamics (strings and whisper-quiet subtleties)B = Restored high frequencies (acoustic and vocal instrument realism)
Head-tracking function
Head tracking ensures a realistic and compelling listening experience by automatically adjusting sound fields to compensate for your head movement. Sounds are precisely aligned with your smartphone screen, even as you move, to completely involve you in your viewing by connecting to compatible smartphones/services.
Certified headphones for a personalised experience
With 360 Reality Audio certified headphones and the Sony | Headphones Connect app, optimise your experience by analysing your individual ear shape, and enjoy the ultimate immersive music experience.An advanced personal optimisation algorithm gives an even greater sense of sound space, distance and height, allowing you to become even more immersed in the music.
360 Spatial Sound Personalizer
With the Sony | 360 Spatial Sound Personalizer app, you’ll enjoy a sound experience that’s optimised for you. The app captures and analyses your ear shape, allowing these headphones to create your spatial sound field when paired with BRAVIA XR TVs .
Dolby Atmos® Experience
With a Sony WLA-NS7 wireless transmitter connected to a BRAVIA XR TV, your headphones create the ideal arrangement of phantom speakers all around you so you can enjoy a Dolby Atmos experience. Be immersed in the scene and feel right at the heart of the action.
Sony‘s best ever call quality
Thanks to an AI-based noise reduction algorithm based on Deep Neural Network (DNN) processing, and bone conduction sensors, your voice will come through clear and natural, even in a noisy environment. And if you’re outdoors, the wind noise reduction structure will minimise any wind whooshes, so you always know you’ll be heard.
Detects speech vibrations to enhance clarity
Bone conduction sensors pick up the vibration of your voice directly from your skull bones, helping to isolate your speech from ambient sounds and background noise, for clear calls in even loud environments.
Mute the outside world for clear call quality
With Precise Voice Pickup Technology and advanced audio signal processing, the person on the other end of the call will hear your voice clearly, even when you are in noisy situations. Our noise reduction algorithm was developed with AI machine learning using more than 500 million voice samples to suppress ambient noise, increase accuracy and extract your voice clearly in various environments.
Always hear and be heard
A wind noise reduction structure and a mesh wrap in the microphone will minimise noise during calls so you can be heard clearly in windy conditions.
Small and beautifully designed
With an improved glossy texture and a more luxurious feel, these earbuds fit comfortably in your ears while keeping out external sounds.By downsizing the headphone body and optimising the placement of the components, the earbud is now approximately 25% smaller and 20% lighter than the WF-1000XM4. We’ve also reduced the size of the charging case, so it will sit even more sleekly in your pocket.
Comfortable and secure
Our WF-1000XM5 earbuds feature a shape that perfectly matches the human ear with an ergonomic design for a more stable fit. We’ve designed the WF-1000XM5 utilising extensive ear-shape data collated since introducing the world’s first in-ear headphones in 1982. Our continuous evaluation of different ear shapes and sensitivities has helped us design an ideal earbud shape, secure and comfortable for almost everybody.
A comfortable fit and better sound insulation
New Noise Isolation Earbud Tips are made from an exclusive material that improves fitting and increases comfort thanks to reduced pressure in the ear due to a newly designed shape. The earbuds come in four sizes, including SS.
Smooth switching
For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With the multipoint connection you can quickly switch to a ringing device, then back by simply resuming playback on the other device.
A clear, stable Bluetooth signal
These earbuds utilise a powerful new Integrated Processor V2, which transmits a Bluetooth signal simultaneously to and from both ears, so you can enjoy a stable sound.These earbuds are ready for LE Audio (Beta version), a next generation Bluetooth audio that enables ultra low latency - ideal for gaming.A) Conventional L to R Relay BT Transmission.B) WF-1000XM5 L/R Simultaneous BT Transmission
Adjusts to the world around you
Adaptive Sound Control senses where you are and what you’re doing, then uses AI to change ambient sound settings for the ideal listening experience. Over time, it will learn your behaviour, recognise locations you visit often, and tailor the sound to suit your location.
A new sound experience for AR gaming
If you’re looking for new entertainment options beyond music and movies, the WF-1000XM5 uses new sensors and spatial sound technology to deliver immersive sound for Augmented Reality games like "Ingress" from Niantic.When playing "Ingress" with the WF-1000XM5, sensor and spatial sound technologies deliver a new experience: using head tracking, the sound is conveyed from different directions to line up perfectly with the action on the screen.
Seamless music and audio notifications
Auto Play delivers music and audio notifications just when you need them. Music plays at your preferred timings, such as when you're putting your headphones on or starting to walk for a break, uplifting your mood effortlessly. Audio notification reminds you of all your important events, so your phone can stay safely in your pocket. Link with Spotify, Endel and Music apps to get your favourite music and relaxing soundscapes. Auto Play app is in Beta, which means its features and experiences might be changed and improved.
Talk and hear only ambient sound
You can set Speak-to-Chat to pause the music as soon as you start speaking to someone, so you can hear just ambient sound and conduct a conversation – handy if you want to keep your headphones on or your hands are full. Once your chat is over, your music will start playing again automatically.
Instant pause. Instant play.
1. Just take the earbuds out of your ears, and the music stops – a proximity sensor knows when you are wearing one or both earbuds.2. Pop the earbuds back in, and the music starts again.
Quick access to your favourite music and soundscapes
With Quick Access, you can configure these wireless earbuds to resume Spotify music playback or Endel personalised soundscapes with two or three taps – with no need to touch your smartphone.
Control headphones with head gestures
You can operate your earbuds using natural head gestures, like receiving or declining calls or operating Auto Play by nodding or shaking your head.
Everything at your fingertips
Tap on the left earbud to change from Noise Cancelling to Ambient Sound, long tap for Quick Attention, or double tap on the right to skip to the next track. You can even turn the volume up or down by tapping four or more times in a row. With simple customisation available in the free Headphones Connect app you can assign your own functions to each earbud.
Listen safely with Sony | Headphones Connect app
To help protect your ears, you can check your volume compared to data from the World Health Organization (WHO). For example, when 80% of the WHO weekly sound pressure standard is reached, the volume will automatically drop to a level with less impact on your ear. If you want to track the benefits, you can visualise the time that noise cancellation has protected your ears from sounds that could harm your hearing.
How do you like to listen?
With the Sony | Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow focusing on voices. Thanks to the new Equaliser setting, you can adjust the sound to your preference by listening to and comparing your preferred sound quality within the app.
Control with your voice
Get hands-free help by saying “Ok Google" or “Alexa" to activate your preferred voice assistant. Then, listen to music, connect with friends, get notifications, set reminders, and more. You can even control the features of your headphones, like noise cancellation with your voice.
Find your headphones with Fast Pair
In one tap, the WF-1000XM5 enables quick, effortless Bluetooth pairing with your Android™ devices.You can even check to see where you last placed them.
Easy pairing with your computer
Swift Pair makes it quick and easy to pair your headphones with your Windows 11 or Windows 10 laptop, desktop PC or tablet. When pairing mode is selected, pop-up pairing guidance appears on nearby Windows 11 or Windows 10 devices.
Water resistant for everyday use
With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music.
Listen all day, charge in minutes
You can enjoy up to 8 hours of charge on your headphones and store another 16 hours in the case for a full 24 hours of listening every time you leave the house. And, for your convenience, a 3-minute quick charge will give you up to 60 minutes of play. The Sony | Headphones Connect app will notify you when your charging case drops below 30.
Easy wireless charging with Qi technology
Qi technology offers easy wireless charging. You can even use a smartphone with Qi technology and battery share function, like the latest Xperia models, to charge your headphones in their charging case.
Aiming to achieve a smaller footprint
Inspired by the beauty of the world, Sony is playing its part to help preserve the Earth. We are accelerating numerous initiatives to benefit the environment to achieve a zero environmental footprint across the entire Sony Group by the year 2050.
Recycled plastic materials
The WF-1000XM5 is constructed using a variety of recycled plastic materials.
Packaging made from 100% paper materials
We continue to advance the adoption of Sony’s proprietary paper, Original Blended Material, for the packaging of our flagship headphone model, the 1000X series (the WF-1000XM5, WF-1000XM4 and WH-1000XM5). Original Blended Material is an environmentally conscious paper material made from bamboo, sugarcane fibres, and post-consumer recycled paper.
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Specifications
Size & Weight
WEIGHTApprox. 5.9 g x 2 (including earbud tips (M) )
General Features
HEADPHONE TYPEClosed, dynamic
DRIVER UNIT8.4 mm
FREQUENCY RESPONSE(BLUETOOTH® COMMUNICATION)20 Hz - 20,000 Hz (44.1 kHz sampling) / 20 Hz - 40,000 Hz (LDAC 96 kHz sampling 990 kbps)
VOLUME CONTROLYes
WATERPROOFYes (IPX4 equivalent)
DSEE ExtremeYes
AMBIENT SOUND MODEYes
Battery
BATTERY CHARGE TIMEApprox. 1.5 Hrs
BATTERY CHARGE METHODUSB charge / Wireless charge (with case)
BATTERY LIFE(CONTINUOUS MUSIC PLAYBACK TIME)Max. 8 hrs (NC ON) / Max. 12 hrs (NC OFF)
BATTERY LIFE(CONTINUOUS COMMUNICATION TIME)Max. 6 hrs (NC ON) / Max. 7 hrs (NC OFF)
Bluetooth® Specification
BLUETOOTH® VERSIONBluetooth Specification Version 5.3
EFFECTIVE RANGE10 m
FREQUENCY RANGE2.4 GHz band (2.4000 GHz - 2.4835 GHz)
PROFILEA2DP, AVRCP, HFP, HSP, TMAP, CSIP, MCP, VCP, CCP
SUPPORTED AUDIO FORMAT(S)SBC, AAC, LDAC, LC3
SUPPORTED CONTENT PROTECTIONSCMS-T
Noise Cancelling
AMBIENT SOUND MODEYes
QUICK ATTENTIONYes
Charging Case
WEIGHTApprox. 39 g
DIMENSIONApprox. 64.6 x 40.0 x 26.5 mm
BATTERY CHARGE TIMEApprox. 2 Hrs (USB charging)
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Support
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Overview
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Overview
หูฟังตัดเสียงรบกวนที่ดีที่สุด
WF-1000XM5 มาพร้อมเทคโนโลยีทันสมัยเพื่อมอบคุณภาพเสียงระดับพรีเมียมและประสิทธิภาพการตัดเสียงรบกวนที่ยอดเยี่ยมที่สุดในตลาด โปรเซสเซอร์เสียงแบบเรียลไทม์และไมค์ประสิทธิภาพสูงขับเคลื่อนไดรเวอร์ยูนิต Dynamic Driver X ที่ได้รับการออกแบบเป็นพิเศษเพื่อการสร้างความถี่กว้าง เบสลึก และเสียงร้องชัดเจน ได้รับการออกแบบให้คุณดื่มด่ำไปกับเสียงที่ยอดเยี่ยม ให้ความรู้สึกเหมือนคุณอยู่ในสตูดิโอกับศิลปินที่คุณชื่นชอบ หูฟัง WF-1000XM5 ยกมาตรฐานของการฟังที่ไร้การรบกวนและความคมชัดของเสียง
ระบบตัดเสียงรบกวนที่ดีที่สุด
WF-1000XM5 ลดเสียงรบกวนจากภายนอกเหนือแบนด์วิดธ์กว้าง ตั้งแต่ความถี่ต่ำจนถึงความถี่สูง หูฟังนี้มาพร้อมโปรเซสเซอร์สองตัวที่เป็นกรรมสิทธิ์เฉพาะที่ช่วยตัดเสียงรบกวนจากภายนอกได้มากกว่าที่เคย, Dynamic Driver X ไดรเวอร์ยูนิตใหม่ประสิทธิภาพสูง, ไมโครโฟนฟีดแบ็กคู่ และจุกเอียร์บัดแยกเสียงรบกวนที่พัฒนาขึ้นใหม่เพื่อการสวมใส่ที่กระชับพอดียิ่งขึ้น การประมวลผลการตัดเสียงรบกวนแบบเรียลไทม์สามารถปรับให้เหมาะสมเพื่อมอบประสิทธิภาพที่ดีที่สุดสำหรับสภาพแวดล้อมของคุณได้ คุณจะได้ยินเสียงที่แตกต่างอย่างมาก โดยเฉพาะในอากาศยาน รถไฟ หรือรถบัส
คุณภาพเสียงยอดเยี่ยม
Dynamic Driver X ไดรเวอร์ยูนิตที่ได้รับการออกแบบเป็นพิเศษมอบการสร้างความถี่ที่กว้าง ซึ่งช่วยให้ได้เบสที่ลึกกว่า เสียงร้องที่ละเอียดอ่อน และรายละเอียดที่เหนือระดับ โดยเฉพาะเสียงเครื่องดนตรีที่แหลมสูง ประสิทธิภาพที่ยอดเยี่ยมในทุกช่วงความถี่มอบเสียงที่ราบรื่นและเป็นธรรมชาติไม่ว่าคุณจะฟังอะไรก็ตาม
คุณภาพการโทรที่ดีที่สุดที่เคยมีมาของ Sony
ด้วยอัลกอริทึมการลดเสียงรบกวนด้วย AI จากการประมวลผลโครงข่ายประสาทแบบลึก (Deep Neural Network - DNN) และเซนเซอร์ Bone Conduction เสียงของคุณจะมีความชัดเจนและเป็นธรรมชาติยิ่งกว่า แม้ในสภาพแวดล้อมที่เต็มไปด้วยเสียงรบกวน และหากคุณอยู่กลางแจ้ง โครงสร้างลดเสียงรบกวนจะลดเสียงลม คุณจึงมั่นใจได้เสมอว่าผู้ฟังจะได้ยินเสียงของคุณ
ออกแบบให้มีขนาดเล็กและสวยงาม
ด้วยผิวสัมผัสมันวาวที่ได้รับการปรับปรุงและความรู้สึกหรูหรายิ่งกว่า หูฟังนี้สวมใส่ได้สบายพอดีหูของคุณทั้งยังช่วยป้องกันเสียงภายนอกไม่ให้รบกวน ด้วยการลดขนาดตัวหูฟังลงและการปรับการจัดวางองค์ประกอบ ในตอนนี้เอียร์บัดมีขนาดเล็กลงประมาณ 25% และมีน้ำหนักเบาลงประมาณ 20% เมื่อเทียบกับ WF-1000XM4 เราได้ลดขนาดของเคสสำหรับชาร์จด้วย เพื่อให้คุณเก็บเคสในกระเป๋าเสื้อได้พอดียิ่งขึ้น
การใช้งานง่าย
คุณสมบัติอันชาญฉลาดของเราช่วยให้เข้าถึงและเพลิดเพลินกับความความบันเทิงของคุณตลอดทั้งวันได้ง่ายกว่าที่เคย เช่น คุณสามารถควบคุมระดับเสียงได้ด้วยการแตะสองครั้งที่หูฟังโดยไม่จำเป็นต้องเปิดโทรศัพท์ของคุณ และคุณสามารถเข้าถึงบริการเพลงที่ใช้ประจำได้โดยไม่จำเป็นต้องเปิดแอป โดยขึ้นอยู่กับการตั้งค่าของคุณ ด้วยการปรับแต่งอย่างง่ายที่สามารถปรับได้ในแอปฟรี Headphones Connect คุณสามารถกำหนดฟังก์ชันของคุณเองให้กับเอียร์บัดแต่ละข้าง การใช้งานหูฟังเหล่านี้จึงเป็นเรื่องง่ายและหูฟังจะเข้ากับชีวิตของคุณอย่างไร้รอยต่อ
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Online Shopping FAQ
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Online Shopping FAQ
Questions about your Account
Q. What is a Sony Store account?
A. Your Sony Store account qualifies you for membership with the My Sony program, and upon purchasing THB 5,000 in a month, you will also automatically qualify for the Sony Store Members program. Your account is what you use to sign in to Sony online services such as buying products online, lodging a product support request, receiving emails, participating in competitions or events and providing feedback about your products or these services. It makes your experiences with Sony more personal and relevant to you.
Q. How do I sign up for an account?
A. It is a free and easy process. Simply visit our registration page, key in your particulars and click on “Sign Up” to register. Please ensure that we give absolute priority to the security of your personal and financial information. For more details, please refer to our Privacy Policy.
Q. How do I log into my account?
A. Please visit our sign in page, key in your registered email address and password, and you are logged in. Forgot your password? No worries, click the forgot password option and follow the prompts.
Q. How can I change my registered email address?
A. Please log in to your existing account and click on “Edit Profile” to update your details.
Q. How do I reset my password?
A. Forgot your password? No worries, simply visit our login page, click the forgot password option and follow the prompts to reset your password. You may also log in to your existing account and click on “Edit Profile” to reset your password.
Q. What are some tips about passwords, privacy and safety?
A. Here is some information about passwords and privacy.
To keep your account safe, we recommend a series of password strengthening measures. Your password will need to be:
- 8 to 20 characters long
- One lower case letter
- One upper case letter
- One number
- One special character
- No spaces
Tips for your personal safety:
- Don’t use personal information or common words as a password
- Keep your passwords secure
Q. What can I save in my Account?
A. Currently you can save your favourite details such as delivery addresses and wishlist to make your online purchase easier. If you do not mind filling in further details of your advanced profile settings, we would be better able to deliver a customized experience to you based on your needs & wants.
Q. Can I save my delivery addresses?
A. Yes! You can save your preferred delivery addresses in your account section. Prefer a gift to be delivered to your home address? Or, headphones delivered straight to your workplace? It's easy! Simply keep these details saved to your account to help you speed through the checkout process.
Q. Can I save my contact details?
A. Yes! Your own account section will keep all your details in one place, so you can find them at your fingertips. Should you need to edit any details, click on “Edit Profile” to update your details.
Q. Is my information secure?
A. Absolutely, best practices have been used to make sure your information is secure at all times. Kindly refer to our privacy policy for more details.
Questions about your Orders
Q. How do I know if my purchase has been confirmed?
A. Upon confirmation of your order, you will receive a confirmation email with the order number. Should you not receive this email confirmation, please contact us for more assistance.
Q. Can I see the status of my order in My Account?
A. Absolutely! Simply log in to your account and check out your existing orders under the “My Orders” section. Orders that have been shipped out will have a tracking number available.
Q. How do I track my order?
A. When your order has been shipped out, you will receive an email with your tracking number and order number, so keep an eye on your inbox. You may also get a call from our delivery team. Should there be any questions, please contact us and provide us with your tracking and order numbers.
Q. How do I add items to my cart?
A. Simply find the product that you wish to purchase and use the "Add to Cart" button. Items that are sold out may not be able to be purchased and will display a "Sold Out" badge. You can also proceed to your cart and update the quantities, or remove items, from your order.
Questions about Payment
Q. What payment methods are accepted?
A. To bring you the best online shopping experience, we offer multiple payment methods:
- Credit Card
- Debit Card
- 0% Installment Payment Plan (applicable for SCB Bank, Krungsri Bank, KTC and Bangkok Bank currently)
- iBanking
- Bank Transfer
Q. Will I receive communication of my payment status?
A. An email notification on whether your payment was successful will be sent to you once your order has been confirmed and verified.
Q. Will my credit card details be stored in My Account?
A. As we give absolute priority to the security of your personal and financial information, we do not request for you to store your credit card details nor do we store them.
Q. Which credit cards are accepted for payment?
A. Sony Store, Online accepts all major credit cards supported by VISA and MasterCard.
Questions about Returns & Refunds
Q. Can I change/return my purchased product?
A. Should you not be satisfied with the purchased product or you've received your order wrongly, please check out the returns process below:
- All products must be purchased from Sony Store Online (Thailand). Receipt / tax invoice with the trackable order number is required.
- Returns and/or exchanges are only available for products that are deemed to be damaged in transit (ie: before you received it). In case of defective or out of order goods, goods return must be done within 7 days of receiving. After 7 days, goods return will not be accepted.
- Products must be returned in the original packaging, and should include any free gifts, warranties, manuals, and other accessories that came together with your item.
- Shipping and handling fees cannot be refunded unless a replacement item is shipped out due to being damaged in transit, or faulty when opened.
- In case of refund, it will be based on value of the product at the date of sale only (per the price on the receipt).
REMARKS: The company reserves the right to refuse any goods return or refund if the case does not meet the above requirements.
Q. How soon can Sony process my return request?
A. You will receive a response from Sony within 3 working days.
Q. How do I get a refund?
A. If deemed faulty or damaged before you received your order, Sony will happily replace your purchase with a new item. No additional shipping charges will be added to your order and we’ll help arrange for the replacement to be shipped back to us.
If you would prefer us to refund you, please contact us within 7 days after you've received the product to provide us the details for refund according to Sony's terms and conditions.
For items where an incorrect colour, style or model has been delivered, as long as the item is in its original packaging, Sony will provide an exchange. No exchange will be issued until the item has been returned and inspected, according to Sony’s return policy.
Q. What if I change my mind?
Please choose carefully as refunds and returns are not provided for change of mind.
Q. Will my redeemed points be refunded if I cancel my order?
A. The redeemed points of your purchase will be fully refunded to your member account when the products and services are cancelled. Terms and conditions apply.
Questions about Delivery
Q. How much does delivery cost?
A. For any purchase from Sony Store Online (Thailand) of 2,000 baht and above, delivery fee is FREE regardless of the size of the item, be it TV or an audio device.
Q. Can I get my delivery left at my doorstep or hidden somewhere at the door?
A. To ensure that you get the parcel safely and to avoid any damages to your parcel while it is left unattended, we require a signature when our friendly delivery team comes to your house.
Q. Do you ship overseas?
A. Shipping is only available to customers within Thailand only.
Q. What is the expected delivery time?
A. We are usually able to dispatch your items within 3 working days, if items are in-stock and fully paid. Orders received on Saturday and Sunday may take longer as it will only be processed on the next working day.
During sale/promotion period, we may experience a huge influx of orders which may mean a delay. Please allow us to dispatch your items usually within 5 working days.
REMARKS: Should payment not be cleared, there may be a delay on delivery of your order.
Q. What notifications will I get about delivery?
A. Tracking and order numbers will be provided to the email address registered in your account.
Q. What should I do if I have not received my item?
A. Please contact us and provide us with your tracking and order number.
Q. I ordered multiple items, but I only received partially. Where are my other items?
A. Please contact us and provide us with your tracking and order number.
Q. Can I prearrange the date I want to receive my delivery?
A. We apologize that we are unable to accommodate specific delivery time requests at the moment. If you are not available at the time of your delivery attempt, our delivery team will try to re-deliver to you at another time. However, in the case of more than 2 unsuccessful delivery attempts, shipping fee will be charged for the next attempt.
Q. Do you deliver during weekends and holidays?
A. Our delivery team may attempt deliveries during the weekend, and on some holidays. However, if you are not available at the given address on the weekend, please contact the delivery staff who would have contacted you before the parcel is delivered.
Q. I have already ordered but need my order now, can Sony speed up the delivery?
A. Unfortunately, we are unable to expedite the delivery of orders. However, we will in our best effort deliver your parcel within the indicated delivery time.
Q. Can Sony deliver the items to my office?
A. Yes, we will deliver your order to the address you provided during checkout, regardless whether it is your home address or office address, as long as it is within Thailand.
Q. What if I am not at home when the package arrives?
A. If you’re unavailable to receive your package when it arrives, the delivery team will attempt to re-deliver it to you on the next working day. Please note that it is currently not possible to request for a specific delivery day and/or timing (even for re-deliveries).
Q. My goods were damaged while being delivered, what do I do?
A. We understand the disappointment in opening a new product only to see it broken. Please refuse to accept the product from the delivery staff immediately once you notice that the product packaging has some defects and please contact us right away.
Questions about your Wishlist
Q. What is my Wishlist?
A. Your wishlist allows you to save and share your favourite Sony products to view and purchase later.
Q. How do I view or use my Wishlist?
A. In your account section, you will be able to save your favourite Sony products by clicking on the “heart-shaped” icon. This feature will make it easy to shop and come back to your favourites later.
Questions about Products
Q. How do I get my product repaired?
A. You may return goods we have delivered to you for repair by contacting our service team here. We understand that sometimes large items (TVs & stereos) cannot be shipped easily so our service team will happily arrange an inspection.
Sony will assess and repair products within a reasonable time. This time frame will be communicated via the service team but may vary due to part availability or fault diagnosis. Where possible, all fees (labour, freight, assessment) will be communicated for purchases not covered by manufacturer’s warranty. Where a fault is not found, there may be a service fee involved.
Q. What happens to my data on a product that is repaired?
A. Please ensure, where possible, all data is backed up on recordable media (flash drives, computer hard drives, camera memory cards, mobile phone contacts. Depending on repair requirements, some data may be lost. Sony is not liable for any data not backed up.
Q. Are these products locally sourced, or parallel imported?
A. All products sold through Sony Thai Co., Ltd. are authentic and sold directly from the manufacturer and are not parallel imports.
Questions about Coupon Codes
Q. Can I use multiple coupon codes on the same order?
A. You are only able to key in one coupon code per order.
Q. How long is the coupon code valid for?
A. It varies. The expiration date of the coupon code will usually be indicated and communicated clearly.
Q. Can I use a coupon code for my existing order?
A. We are unable to apply coupon codes for existing orders. Coupon codes must be entered when you are at Payment step during checkout.
Q. Can I redeem my Sony Store loyalty points together with the coupon code in the same order?
A. Yes, you can redeem the Sony Store loyalty points together with the use of a coupon code for the same order. Before the checkout process, you will be asked to key in the number of loyalty points to redeem. Then during checkout, you will be asked to key in the coupon code.
Q. Why do I get a message saying my coupon code is invalid?
A. Each coupon code has its own terms and conditions. Please make sure your coupon code is still valid and meet the terms and conditions.
Q. What happens if my coupon code has expired?
A. Once the coupon code has expired, it is no longer valid.
Other commonly-asked Questions
Q. How do I close my account?
A. By choosing to close your account you will terminate your account, membership, exclusive offers and will stop receiving communications with offers, product updates, news, information and member only event invitations.
To terminate your account, log in to your current account and follow the prompts.
Q. How do I unsubscribe?
A. You can unsubscribe from all communications from Sony Thai Co., Ltd. (emails, SMS, direct mail etc.) by changing your subscription preferences here. You will stop receiving communications with offers, product updates, news, information and member only event invitations. Your order details, product registrations and account details will still be available to you.
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Overview
หูฟังตัดเสียงรบกวนที่ดีที่สุด
WF-1000XM5 มาพร้อมเทคโนโลยีทันสมัยเพื่อมอบคุณภาพเสียงระดับพรีเมียมและประสิทธิภาพการตัดเสียงรบกวนที่ยอดเยี่ยมที่สุดในตลาด โปรเซสเซอร์เสียงแบบเรียลไทม์และไมค์ประสิทธิภาพสูงขับเคลื่อนไดรเวอร์ยูนิต Dynamic Driver X ที่ได้รับการออกแบบเป็นพิเศษเพื่อการสร้างความถี่กว้าง เบสลึก และเสียงร้องชัดเจน ได้รับการออกแบบให้คุณดื่มด่ำไปกับเสียงที่ยอดเยี่ยม ให้ความรู้สึกเหมือนคุณอยู่ในสตูดิโอกับศิลปินที่คุณชื่นชอบ หูฟัง WF-1000XM5 ยกมาตรฐานของการฟังที่ไร้การรบกวนและความคมชัดของเสียง
ระบบตัดเสียงรบกวนที่ดีที่สุด
WF-1000XM5 ลดเสียงรบกวนจากภายนอกเหนือแบนด์วิดธ์กว้าง ตั้งแต่ความถี่ต่ำจนถึงความถี่สูง หูฟังนี้มาพร้อมโปรเซสเซอร์สองตัวที่เป็นกรรมสิทธิ์เฉพาะที่ช่วยตัดเสียงรบกวนจากภายนอกได้มากกว่าที่เคย, Dynamic Driver X ไดรเวอร์ยูนิตใหม่ประสิทธิภาพสูง, ไมโครโฟนฟีดแบ็กคู่ และจุกเอียร์บัดแยกเสียงรบกวนที่พัฒนาขึ้นใหม่เพื่อการสวมใส่ที่กระชับพอดียิ่งขึ้น การประมวลผลการตัดเสียงรบกวนแบบเรียลไทม์สามารถปรับให้เหมาะสมเพื่อมอบประสิทธิภาพที่ดีที่สุดสำหรับสภาพแวดล้อมของคุณได้ คุณจะได้ยินเสียงที่แตกต่างอย่างมาก โดยเฉพาะในอากาศยาน รถไฟ หรือรถบัส
คุณภาพเสียงยอดเยี่ยม
Dynamic Driver X ไดรเวอร์ยูนิตที่ได้รับการออกแบบเป็นพิเศษมอบการสร้างความถี่ที่กว้าง ซึ่งช่วยให้ได้เบสที่ลึกกว่า เสียงร้องที่ละเอียดอ่อน และรายละเอียดที่เหนือระดับ โดยเฉพาะเสียงเครื่องดนตรีที่แหลมสูง ประสิทธิภาพที่ยอดเยี่ยมในทุกช่วงความถี่มอบเสียงที่ราบรื่นและเป็นธรรมชาติไม่ว่าคุณจะฟังอะไรก็ตาม
คุณภาพการโทรที่ดีที่สุดที่เคยมีมาของ Sony
ด้วยอัลกอริทึมการลดเสียงรบกวนด้วย AI จากการประมวลผลโครงข่ายประสาทแบบลึก (Deep Neural Network - DNN) และเซนเซอร์ Bone Conduction เสียงของคุณจะมีความชัดเจนและเป็นธรรมชาติยิ่งกว่า แม้ในสภาพแวดล้อมที่เต็มไปด้วยเสียงรบกวน และหากคุณอยู่กลางแจ้ง โครงสร้างลดเสียงรบกวนจะลดเสียงลม คุณจึงมั่นใจได้เสมอว่าผู้ฟังจะได้ยินเสียงของคุณ
ออกแบบให้มีขนาดเล็กและสวยงาม
ด้วยผิวสัมผัสมันวาวที่ได้รับการปรับปรุงและความรู้สึกหรูหรายิ่งกว่า หูฟังนี้สวมใส่ได้สบายพอดีหูของคุณทั้งยังช่วยป้องกันเสียงภายนอกไม่ให้รบกวน ด้วยการลดขนาดตัวหูฟังลงและการปรับการจัดวางองค์ประกอบ ในตอนนี้เอียร์บัดมีขนาดเล็กลงประมาณ 25% และมีน้ำหนักเบาลงประมาณ 20% เมื่อเทียบกับ WF-1000XM4 เราได้ลดขนาดของเคสสำหรับชาร์จด้วย เพื่อให้คุณเก็บเคสในกระเป๋าเสื้อได้พอดียิ่งขึ้น
การใช้งานง่าย
คุณสมบัติอันชาญฉลาดของเราช่วยให้เข้าถึงและเพลิดเพลินกับความความบันเทิงของคุณตลอดทั้งวันได้ง่ายกว่าที่เคย เช่น คุณสามารถควบคุมระดับเสียงได้ด้วยการแตะสองครั้งที่หูฟังโดยไม่จำเป็นต้องเปิดโทรศัพท์ของคุณ และคุณสามารถเข้าถึงบริการเพลงที่ใช้ประจำได้โดยไม่จำเป็นต้องเปิดแอป โดยขึ้นอยู่กับการตั้งค่าของคุณ ด้วยการปรับแต่งอย่างง่ายที่สามารถปรับได้ในแอปฟรี Headphones Connect คุณสามารถกำหนดฟังก์ชันของคุณเองให้กับเอียร์บัดแต่ละข้าง การใช้งานหูฟังเหล่านี้จึงเป็นเรื่องง่ายและหูฟังจะเข้ากับชีวิตของคุณอย่างไร้รอยต่อ
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Online Shopping FAQ
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Online Shopping FAQ
Questions about your Account
Q. What is a Sony Store account?
A. Your Sony Store account qualifies you for membership with the My Sony program, and upon purchasing THB 5,000 in a month, you will also automatically qualify for the Sony Store Members program. Your account is what you use to sign in to Sony online services such as buying products online, lodging a product support request, receiving emails, participating in competitions or events and providing feedback about your products or these services. It makes your experiences with Sony more personal and relevant to you.
Q. How do I sign up for an account?
A. It is a free and easy process. Simply visit our registration page, key in your particulars and click on “Sign Up” to register. Please ensure that we give absolute priority to the security of your personal and financial information. For more details, please refer to our Privacy Policy.
Q. How do I log into my account?
A. Please visit our sign in page, key in your registered email address and password, and you are logged in. Forgot your password? No worries, click the forgot password option and follow the prompts.
Q. How can I change my registered email address?
A. Please log in to your existing account and click on “Edit Profile” to update your details.
Q. How do I reset my password?
A. Forgot your password? No worries, simply visit our login page, click the forgot password option and follow the prompts to reset your password. You may also log in to your existing account and click on “Edit Profile” to reset your password.
Q. What are some tips about passwords, privacy and safety?
A. Here is some information about passwords and privacy.
To keep your account safe, we recommend a series of password strengthening measures. Your password will need to be:
- 8 to 20 characters long
- One lower case letter
- One upper case letter
- One number
- One special character
- No spaces
Tips for your personal safety:
- Don’t use personal information or common words as a password
- Keep your passwords secure
Q. What can I save in my Account?
A. Currently you can save your favourite details such as delivery addresses and wishlist to make your online purchase easier. If you do not mind filling in further details of your advanced profile settings, we would be better able to deliver a customized experience to you based on your needs & wants.
Q. Can I save my delivery addresses?
A. Yes! You can save your preferred delivery addresses in your account section. Prefer a gift to be delivered to your home address? Or, headphones delivered straight to your workplace? It's easy! Simply keep these details saved to your account to help you speed through the checkout process.
Q. Can I save my contact details?
A. Yes! Your own account section will keep all your details in one place, so you can find them at your fingertips. Should you need to edit any details, click on “Edit Profile” to update your details.
Q. Is my information secure?
A. Absolutely, best practices have been used to make sure your information is secure at all times. Kindly refer to our privacy policy for more details.
Questions about your Orders
Q. How do I know if my purchase has been confirmed?
A. Upon confirmation of your order, you will receive a confirmation email with the order number. Should you not receive this email confirmation, please contact us for more assistance.
Q. Can I see the status of my order in My Account?
A. Absolutely! Simply log in to your account and check out your existing orders under the “My Orders” section. Orders that have been shipped out will have a tracking number available.
Q. How do I track my order?
A. When your order has been shipped out, you will receive an email with your tracking number and order number, so keep an eye on your inbox. You may also get a call from our delivery team. Should there be any questions, please contact us and provide us with your tracking and order numbers.
Q. How do I add items to my cart?
A. Simply find the product that you wish to purchase and use the "Add to Cart" button. Items that are sold out may not be able to be purchased and will display a "Sold Out" badge. You can also proceed to your cart and update the quantities, or remove items, from your order.
Questions about Payment
Q. What payment methods are accepted?
A. To bring you the best online shopping experience, we offer multiple payment methods:
- Credit Card
- Debit Card
- 0% Installment Payment Plan (applicable for SCB Bank, Krungsri Bank, KTC and Bangkok Bank currently)
- iBanking
- Bank Transfer
Q. Will I receive communication of my payment status?
A. An email notification on whether your payment was successful will be sent to you once your order has been confirmed and verified.
Q. Will my credit card details be stored in My Account?
A. As we give absolute priority to the security of your personal and financial information, we do not request for you to store your credit card details nor do we store them.
Q. Which credit cards are accepted for payment?
A. Sony Store, Online accepts all major credit cards supported by VISA and MasterCard.
Questions about Returns & Refunds
Q. Can I change/return my purchased product?
A. Should you not be satisfied with the purchased product or you've received your order wrongly, please check out the returns process below:
- All products must be purchased from Sony Store Online (Thailand). Receipt / tax invoice with the trackable order number is required.
- Returns and/or exchanges are only available for products that are deemed to be damaged in transit (ie: before you received it). In case of defective or out of order goods, goods return must be done within 7 days of receiving. After 7 days, goods return will not be accepted.
- Products must be returned in the original packaging, and should include any free gifts, warranties, manuals, and other accessories that came together with your item.
- Shipping and handling fees cannot be refunded unless a replacement item is shipped out due to being damaged in transit, or faulty when opened.
- In case of refund, it will be based on value of the product at the date of sale only (per the price on the receipt).
REMARKS: The company reserves the right to refuse any goods return or refund if the case does not meet the above requirements.
Q. How soon can Sony process my return request?
A. You will receive a response from Sony within 3 working days.
Q. How do I get a refund?
A. If deemed faulty or damaged before you received your order, Sony will happily replace your purchase with a new item. No additional shipping charges will be added to your order and we’ll help arrange for the replacement to be shipped back to us.
If you would prefer us to refund you, please contact us within 7 days after you've received the product to provide us the details for refund according to Sony's terms and conditions.
For items where an incorrect colour, style or model has been delivered, as long as the item is in its original packaging, Sony will provide an exchange. No exchange will be issued until the item has been returned and inspected, according to Sony’s return policy.
Q. What if I change my mind?
Please choose carefully as refunds and returns are not provided for change of mind.
Q. Will my redeemed points be refunded if I cancel my order?
A. The redeemed points of your purchase will be fully refunded to your member account when the products and services are cancelled. Terms and conditions apply.
Questions about Delivery
Q. How much does delivery cost?
A. For any purchase from Sony Store Online (Thailand) of 2,000 baht and above, delivery fee is FREE regardless of the size of the item, be it TV or an audio device.
Q. Can I get my delivery left at my doorstep or hidden somewhere at the door?
A. To ensure that you get the parcel safely and to avoid any damages to your parcel while it is left unattended, we require a signature when our friendly delivery team comes to your house.
Q. Do you ship overseas?
A. Shipping is only available to customers within Thailand only.
Q. What is the expected delivery time?
A. We are usually able to dispatch your items within 3 working days, if items are in-stock and fully paid. Orders received on Saturday and Sunday may take longer as it will only be processed on the next working day.
During sale/promotion period, we may experience a huge influx of orders which may mean a delay. Please allow us to dispatch your items usually within 5 working days.
REMARKS: Should payment not be cleared, there may be a delay on delivery of your order.
Q. What notifications will I get about delivery?
A. Tracking and order numbers will be provided to the email address registered in your account.
Q. What should I do if I have not received my item?
A. Please contact us and provide us with your tracking and order number.
Q. I ordered multiple items, but I only received partially. Where are my other items?
A. Please contact us and provide us with your tracking and order number.
Q. Can I prearrange the date I want to receive my delivery?
A. We apologize that we are unable to accommodate specific delivery time requests at the moment. If you are not available at the time of your delivery attempt, our delivery team will try to re-deliver to you at another time. However, in the case of more than 2 unsuccessful delivery attempts, shipping fee will be charged for the next attempt.
Q. Do you deliver during weekends and holidays?
A. Our delivery team may attempt deliveries during the weekend, and on some holidays. However, if you are not available at the given address on the weekend, please contact the delivery staff who would have contacted you before the parcel is delivered.
Q. I have already ordered but need my order now, can Sony speed up the delivery?
A. Unfortunately, we are unable to expedite the delivery of orders. However, we will in our best effort deliver your parcel within the indicated delivery time.
Q. Can Sony deliver the items to my office?
A. Yes, we will deliver your order to the address you provided during checkout, regardless whether it is your home address or office address, as long as it is within Thailand.
Q. What if I am not at home when the package arrives?
A. If you’re unavailable to receive your package when it arrives, the delivery team will attempt to re-deliver it to you on the next working day. Please note that it is currently not possible to request for a specific delivery day and/or timing (even for re-deliveries).
Q. My goods were damaged while being delivered, what do I do?
A. We understand the disappointment in opening a new product only to see it broken. Please refuse to accept the product from the delivery staff immediately once you notice that the product packaging has some defects and please contact us right away.
Questions about your Wishlist
Q. What is my Wishlist?
A. Your wishlist allows you to save and share your favourite Sony products to view and purchase later.
Q. How do I view or use my Wishlist?
A. In your account section, you will be able to save your favourite Sony products by clicking on the “heart-shaped” icon. This feature will make it easy to shop and come back to your favourites later.
Questions about Products
Q. How do I get my product repaired?
A. You may return goods we have delivered to you for repair by contacting our service team here. We understand that sometimes large items (TVs & stereos) cannot be shipped easily so our service team will happily arrange an inspection.
Sony will assess and repair products within a reasonable time. This time frame will be communicated via the service team but may vary due to part availability or fault diagnosis. Where possible, all fees (labour, freight, assessment) will be communicated for purchases not covered by manufacturer’s warranty. Where a fault is not found, there may be a service fee involved.
Q. What happens to my data on a product that is repaired?
A. Please ensure, where possible, all data is backed up on recordable media (flash drives, computer hard drives, camera memory cards, mobile phone contacts. Depending on repair requirements, some data may be lost. Sony is not liable for any data not backed up.
Q. Are these products locally sourced, or parallel imported?
A. All products sold through Sony Thai Co., Ltd. are authentic and sold directly from the manufacturer and are not parallel imports.
Questions about Coupon Codes
Q. Can I use multiple coupon codes on the same order?
A. You are only able to key in one coupon code per order.
Q. How long is the coupon code valid for?
A. It varies. The expiration date of the coupon code will usually be indicated and communicated clearly.
Q. Can I use a coupon code for my existing order?
A. We are unable to apply coupon codes for existing orders. Coupon codes must be entered when you are at Payment step during checkout.
Q. Can I redeem my Sony Store loyalty points together with the coupon code in the same order?
A. Yes, you can redeem the Sony Store loyalty points together with the use of a coupon code for the same order. Before the checkout process, you will be asked to key in the number of loyalty points to redeem. Then during checkout, you will be asked to key in the coupon code.
Q. Why do I get a message saying my coupon code is invalid?
A. Each coupon code has its own terms and conditions. Please make sure your coupon code is still valid and meet the terms and conditions.
Q. What happens if my coupon code has expired?
A. Once the coupon code has expired, it is no longer valid.
Other commonly-asked Questions
Q. How do I close my account?
A. By choosing to close your account you will terminate your account, membership, exclusive offers and will stop receiving communications with offers, product updates, news, information and member only event invitations.
To terminate your account, log in to your current account and follow the prompts.
Q. How do I unsubscribe?
A. You can unsubscribe from all communications from Sony Thai Co., Ltd. (emails, SMS, direct mail etc.) by changing your subscription preferences here. You will stop receiving communications with offers, product updates, news, information and member only event invitations. Your order details, product registrations and account details will still be available to you.
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The best noise cancelling with two high performance processors and dual feedback microphones
Size & WeightApprox. 5.9 g x 2 (including earbud tips (M) )
Stunning sound quality with specially designed driver unit
General FeaturesClosed, dynamic
Superior noise-free calls with bone conduction sensor and noise reduction system (using AI)
BatteryApprox. 1.5 Hrs
Premium, ergonomic design for stable, comfortable fit
Bluetooth® SpecificationBluetooth Specification Version 5.3
Water resistant and long battery life for everyday use
Noise CancellingYes
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Features
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Features
The Best Noise Cancellation
The WF-1000XM5 reduces external noise over a wide bandwidth, from low to high frequencies. It contains two proprietary processors that cancel more external noise than ever, a new high-performance driver unit Dynamic Driver X, dual feedback microphones, and innovative Noise Isolation Earbud Tips for a more stable fit. Real-time noise-cancelling processing can be optimised to provide the best performance for your environment, so you will hear a big difference, especially in aeroplanes, trains, or buses.
Multi Noise Sensor technology
Three microphones on each earbud, including dual feedback mics, improve low-frequency cancellation performance. This is our biggest ever step forward in noise cancelling, resulting in ambient sound captured even more accurately. So you can enjoy one of our purest sounds.
Unbeatable Noise Cancellation
Exclusively developed by Sony, the Integrated Processor V2 unlocks the full potential of our HD Noise Cancelling Processor QN2e. This unique combination of technology controls the six microphones, across both ears, to deliver unprecedented noise-cancelling quality that can be adapted to provide the best performance for your environment.
New high-quality sound and noise cancelling driver unit
The specially designed driver unit Dynamic Driver X able to reproduce lower frequencies has been improved using a dome-edge separation structure that combines different materials, allowing for a more accurate generation of cancellation waves in the lower frequencies.
Feel a more stable fitting earbud
Noise Isolation Earbud Tips feature a unique polyurethane foam material which reduces noise in the high-frequency range. Soft and elastic, they maximise the contact area between the earbud tip and the ear canal, insulating your sound and reducing noise. It also improves adhesion to the ear canal for a more secure, stable fit.
Astonishing sound quality
The specially designed driver unit Dynamic Driver X provides wide frequency reproduction, enabling deeper bass, subtle vocals and enhanced fine detail, especially on high-pitched instruments. The consummate performance, across the full range of frequencies, delivers a smooth and natural sound regardless of what you're listening to.
Enjoy richer, more detailed vocals
Thanks to a specially designed driver unit Dynamic Driver X for wide frequency reproduction, you will experience richer vocals and enhanced fine details. The diaphragm structure combines several different materials for the dome and the edge, achieving low distortion and a clear sound quality.
Designed for less distortion
By combining our HD Noise Cancelling Processor QN2e and Integrated Processor V2, the WF-1000XM5 incorporates precision 24-bit audio processing and high-performance analogue amplification. The result is low distortion and crystal clear audio reproduction.
Enjoy High-Resolution Audio
The WF-1000XM5 supports High-Resolution Audio Wireless, thanks to LDAC™, our industry-adopted audio coding technology. LDAC™ transmits approximately three times more data than conventional Bluetooth® audio for exceptional High-Resolution Audio quality that is closer than ever to the studio recording.
AI technology for precision sound
Using Edge-AI (Artificial Intelligence), DSEE Extreme™ upscales compressed digital music files in real-time, including those from popular streaming services. It dynamically recognises each song's instrumentation, musical genre and individual elements, and restores high-range sound lost in compression.A = Expanded audio dynamics (strings and whisper-quiet subtleties)B = Restored high frequencies (acoustic and vocal instrument realism)
Head-tracking function
Head tracking ensures a realistic and compelling listening experience by automatically adjusting sound fields to compensate for your head movement. Sounds are precisely aligned with your smartphone screen, even as you move, to completely involve you in your viewing by connecting to compatible smartphones/services.
Certified headphones for a personalised experience
With 360 Reality Audio certified headphones and the Sony | Headphones Connect app, optimise your experience by analysing your individual ear shape, and enjoy the ultimate immersive music experience.An advanced personal optimisation algorithm gives an even greater sense of sound space, distance and height, allowing you to become even more immersed in the music.
360 Spatial Sound Personalizer
With the Sony | 360 Spatial Sound Personalizer app, you’ll enjoy a sound experience that’s optimised for you. The app captures and analyses your ear shape, allowing these headphones to create your spatial sound field when paired with BRAVIA XR TVs .
Dolby Atmos® Experience
With a Sony WLA-NS7 wireless transmitter connected to a BRAVIA XR TV, your headphones create the ideal arrangement of phantom speakers all around you so you can enjoy a Dolby Atmos experience. Be immersed in the scene and feel right at the heart of the action.
Sony‘s best ever call quality
Thanks to an AI-based noise reduction algorithm based on Deep Neural Network (DNN) processing, and bone conduction sensors, your voice will come through clear and natural, even in a noisy environment. And if you’re outdoors, the wind noise reduction structure will minimise any wind whooshes, so you always know you’ll be heard.
Detects speech vibrations to enhance clarity
Bone conduction sensors pick up the vibration of your voice directly from your skull bones, helping to isolate your speech from ambient sounds and background noise, for clear calls in even loud environments.
Mute the outside world for clear call quality
With Precise Voice Pickup Technology and advanced audio signal processing, the person on the other end of the call will hear your voice clearly, even when you are in noisy situations. Our noise reduction algorithm was developed with AI machine learning using more than 500 million voice samples to suppress ambient noise, increase accuracy and extract your voice clearly in various environments.
Always hear and be heard
A wind noise reduction structure and a mesh wrap in the microphone will minimise noise during calls so you can be heard clearly in windy conditions.
Small and beautifully designed
With an improved glossy texture and a more luxurious feel, these earbuds fit comfortably in your ears while keeping out external sounds.By downsizing the headphone body and optimising the placement of the components, the earbud is now approximately 25% smaller and 20% lighter than the WF-1000XM4. We’ve also reduced the size of the charging case, so it will sit even more sleekly in your pocket.
Comfortable and secure
Our WF-1000XM5 earbuds feature a shape that perfectly matches the human ear with an ergonomic design for a more stable fit. We’ve designed the WF-1000XM5 utilising extensive ear-shape data collated since introducing the world’s first in-ear headphones in 1982. Our continuous evaluation of different ear shapes and sensitivities has helped us design an ideal earbud shape, secure and comfortable for almost everybody.
A comfortable fit and better sound insulation
New Noise Isolation Earbud Tips are made from an exclusive material that improves fitting and increases comfort thanks to reduced pressure in the ear due to a newly designed shape. The earbuds come in four sizes, including SS.
Smooth switching
For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With the multipoint connection you can quickly switch to a ringing device, then back by simply resuming playback on the other device.
A clear, stable Bluetooth signal
These earbuds utilise a powerful new Integrated Processor V2, which transmits a Bluetooth signal simultaneously to and from both ears, so you can enjoy a stable sound.These earbuds are ready for LE Audio (Beta version), a next generation Bluetooth audio that enables ultra low latency - ideal for gaming.A) Conventional L to R Relay BT Transmission.B) WF-1000XM5 L/R Simultaneous BT Transmission
Adjusts to the world around you
Adaptive Sound Control senses where you are and what you’re doing, then uses AI to change ambient sound settings for the ideal listening experience. Over time, it will learn your behaviour, recognise locations you visit often, and tailor the sound to suit your location.
A new sound experience for AR gaming
If you’re looking for new entertainment options beyond music and movies, the WF-1000XM5 uses new sensors and spatial sound technology to deliver immersive sound for Augmented Reality games like "Ingress" from Niantic.When playing "Ingress" with the WF-1000XM5, sensor and spatial sound technologies deliver a new experience: using head tracking, the sound is conveyed from different directions to line up perfectly with the action on the screen.
Seamless music and audio notifications
Auto Play delivers music and audio notifications just when you need them. Music plays at your preferred timings, such as when you're putting your headphones on or starting to walk for a break, uplifting your mood effortlessly. Audio notification reminds you of all your important events, so your phone can stay safely in your pocket. Link with Spotify, Endel and Music apps to get your favourite music and relaxing soundscapes. Auto Play app is in Beta, which means its features and experiences might be changed and improved.
Talk and hear only ambient sound
You can set Speak-to-Chat to pause the music as soon as you start speaking to someone, so you can hear just ambient sound and conduct a conversation – handy if you want to keep your headphones on or your hands are full. Once your chat is over, your music will start playing again automatically.
Instant pause. Instant play.
1. Just take the earbuds out of your ears, and the music stops – a proximity sensor knows when you are wearing one or both earbuds.2. Pop the earbuds back in, and the music starts again.
Quick access to your favourite music and soundscapes
With Quick Access, you can configure these wireless earbuds to resume Spotify music playback or Endel personalised soundscapes with two or three taps – with no need to touch your smartphone.
Control headphones with head gestures
You can operate your earbuds using natural head gestures, like receiving or declining calls or operating Auto Play by nodding or shaking your head.
Everything at your fingertips
Tap on the left earbud to change from Noise Cancelling to Ambient Sound, long tap for Quick Attention, or double tap on the right to skip to the next track. You can even turn the volume up or down by tapping four or more times in a row. With simple customisation available in the free Headphones Connect app you can assign your own functions to each earbud.
Listen safely with Sony | Headphones Connect app
To help protect your ears, you can check your volume compared to data from the World Health Organization (WHO). For example, when 80% of the WHO weekly sound pressure standard is reached, the volume will automatically drop to a level with less impact on your ear. If you want to track the benefits, you can visualise the time that noise cancellation has protected your ears from sounds that could harm your hearing.
How do you like to listen?
With the Sony | Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow focusing on voices. Thanks to the new Equaliser setting, you can adjust the sound to your preference by listening to and comparing your preferred sound quality within the app.
Control with your voice
Get hands-free help by saying “Ok Google" or “Alexa" to activate your preferred voice assistant. Then, listen to music, connect with friends, get notifications, set reminders, and more. You can even control the features of your headphones, like noise cancellation with your voice.
Find your headphones with Fast Pair
In one tap, the WF-1000XM5 enables quick, effortless Bluetooth pairing with your Android™ devices.You can even check to see where you last placed them.
Easy pairing with your computer
Swift Pair makes it quick and easy to pair your headphones with your Windows 11 or Windows 10 laptop, desktop PC or tablet. When pairing mode is selected, pop-up pairing guidance appears on nearby Windows 11 or Windows 10 devices.
Water resistant for everyday use
With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music.
Listen all day, charge in minutes
You can enjoy up to 8 hours of charge on your headphones and store another 16 hours in the case for a full 24 hours of listening every time you leave the house. And, for your convenience, a 3-minute quick charge will give you up to 60 minutes of play. The Sony | Headphones Connect app will notify you when your charging case drops below 30.
Easy wireless charging with Qi technology
Qi technology offers easy wireless charging. You can even use a smartphone with Qi technology and battery share function, like the latest Xperia models, to charge your headphones in their charging case.
Aiming to achieve a smaller footprint
Inspired by the beauty of the world, Sony is playing its part to help preserve the Earth. We are accelerating numerous initiatives to benefit the environment to achieve a zero environmental footprint across the entire Sony Group by the year 2050.
Recycled plastic materials
The WF-1000XM5 is constructed using a variety of recycled plastic materials.
Packaging made from 100% paper materials
We continue to advance the adoption of Sony’s proprietary paper, Original Blended Material, for the packaging of our flagship headphone model, the 1000X series (the WF-1000XM5, WF-1000XM4 and WH-1000XM5). Original Blended Material is an environmentally conscious paper material made from bamboo, sugarcane fibres, and post-consumer recycled paper.
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Specifications
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Specifications
Size & Weight
WEIGHTApprox. 5.9 g x 2 (including earbud tips (M) )
General Features
HEADPHONE TYPEClosed, dynamic
DRIVER UNIT8.4 mm
FREQUENCY RESPONSE(BLUETOOTH® COMMUNICATION)20 Hz - 20,000 Hz (44.1 kHz sampling) / 20 Hz - 40,000 Hz (LDAC 96 kHz sampling 990 kbps)
VOLUME CONTROLYes
WATERPROOFYes (IPX4 equivalent)
DSEE ExtremeYes
AMBIENT SOUND MODEYes
Battery
BATTERY CHARGE TIMEApprox. 1.5 Hrs
BATTERY CHARGE METHODUSB charge / Wireless charge (with case)
BATTERY LIFE(CONTINUOUS MUSIC PLAYBACK TIME)Max. 8 hrs (NC ON) / Max. 12 hrs (NC OFF)
BATTERY LIFE(CONTINUOUS COMMUNICATION TIME)Max. 6 hrs (NC ON) / Max. 7 hrs (NC OFF)
Bluetooth® Specification
BLUETOOTH® VERSIONBluetooth Specification Version 5.3
EFFECTIVE RANGE10 m
FREQUENCY RANGE2.4 GHz band (2.4000 GHz - 2.4835 GHz)
PROFILEA2DP, AVRCP, HFP, HSP, TMAP, CSIP, MCP, VCP, CCP
SUPPORTED AUDIO FORMAT(S)SBC, AAC, LDAC, LC3
SUPPORTED CONTENT PROTECTIONSCMS-T
Noise Cancelling
AMBIENT SOUND MODEYes
QUICK ATTENTIONYes
Charging Case
WEIGHTApprox. 39 g
DIMENSIONApprox. 64.6 x 40.0 x 26.5 mm
BATTERY CHARGE TIMEApprox. 2 Hrs (USB charging)
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Support
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Support
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Overview
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Overview
หูฟังตัดเสียงรบกวนที่ดีที่สุด
WF-1000XM5 มาพร้อมเทคโนโลยีทันสมัยเพื่อมอบคุณภาพเสียงระดับพรีเมียมและประสิทธิภาพการตัดเสียงรบกวนที่ยอดเยี่ยมที่สุดในตลาด โปรเซสเซอร์เสียงแบบเรียลไทม์และไมค์ประสิทธิภาพสูงขับเคลื่อนไดรเวอร์ยูนิต Dynamic Driver X ที่ได้รับการออกแบบเป็นพิเศษเพื่อการสร้างความถี่กว้าง เบสลึก และเสียงร้องชัดเจน ได้รับการออกแบบให้คุณดื่มด่ำไปกับเสียงที่ยอดเยี่ยม ให้ความรู้สึกเหมือนคุณอยู่ในสตูดิโอกับศิลปินที่คุณชื่นชอบ หูฟัง WF-1000XM5 ยกมาตรฐานของการฟังที่ไร้การรบกวนและความคมชัดของเสียง
ระบบตัดเสียงรบกวนที่ดีที่สุด
WF-1000XM5 ลดเสียงรบกวนจากภายนอกเหนือแบนด์วิดธ์กว้าง ตั้งแต่ความถี่ต่ำจนถึงความถี่สูง หูฟังนี้มาพร้อมโปรเซสเซอร์สองตัวที่เป็นกรรมสิทธิ์เฉพาะที่ช่วยตัดเสียงรบกวนจากภายนอกได้มากกว่าที่เคย, Dynamic Driver X ไดรเวอร์ยูนิตใหม่ประสิทธิภาพสูง, ไมโครโฟนฟีดแบ็กคู่ และจุกเอียร์บัดแยกเสียงรบกวนที่พัฒนาขึ้นใหม่เพื่อการสวมใส่ที่กระชับพอดียิ่งขึ้น การประมวลผลการตัดเสียงรบกวนแบบเรียลไทม์สามารถปรับให้เหมาะสมเพื่อมอบประสิทธิภาพที่ดีที่สุดสำหรับสภาพแวดล้อมของคุณได้ คุณจะได้ยินเสียงที่แตกต่างอย่างมาก โดยเฉพาะในอากาศยาน รถไฟ หรือรถบัส
คุณภาพเสียงยอดเยี่ยม
Dynamic Driver X ไดรเวอร์ยูนิตที่ได้รับการออกแบบเป็นพิเศษมอบการสร้างความถี่ที่กว้าง ซึ่งช่วยให้ได้เบสที่ลึกกว่า เสียงร้องที่ละเอียดอ่อน และรายละเอียดที่เหนือระดับ โดยเฉพาะเสียงเครื่องดนตรีที่แหลมสูง ประสิทธิภาพที่ยอดเยี่ยมในทุกช่วงความถี่มอบเสียงที่ราบรื่นและเป็นธรรมชาติไม่ว่าคุณจะฟังอะไรก็ตาม
คุณภาพการโทรที่ดีที่สุดที่เคยมีมาของ Sony
ด้วยอัลกอริทึมการลดเสียงรบกวนด้วย AI จากการประมวลผลโครงข่ายประสาทแบบลึก (Deep Neural Network - DNN) และเซนเซอร์ Bone Conduction เสียงของคุณจะมีความชัดเจนและเป็นธรรมชาติยิ่งกว่า แม้ในสภาพแวดล้อมที่เต็มไปด้วยเสียงรบกวน และหากคุณอยู่กลางแจ้ง โครงสร้างลดเสียงรบกวนจะลดเสียงลม คุณจึงมั่นใจได้เสมอว่าผู้ฟังจะได้ยินเสียงของคุณ
ออกแบบให้มีขนาดเล็กและสวยงาม
ด้วยผิวสัมผัสมันวาวที่ได้รับการปรับปรุงและความรู้สึกหรูหรายิ่งกว่า หูฟังนี้สวมใส่ได้สบายพอดีหูของคุณทั้งยังช่วยป้องกันเสียงภายนอกไม่ให้รบกวน ด้วยการลดขนาดตัวหูฟังลงและการปรับการจัดวางองค์ประกอบ ในตอนนี้เอียร์บัดมีขนาดเล็กลงประมาณ 25% และมีน้ำหนักเบาลงประมาณ 20% เมื่อเทียบกับ WF-1000XM4 เราได้ลดขนาดของเคสสำหรับชาร์จด้วย เพื่อให้คุณเก็บเคสในกระเป๋าเสื้อได้พอดียิ่งขึ้น
การใช้งานง่าย
คุณสมบัติอันชาญฉลาดของเราช่วยให้เข้าถึงและเพลิดเพลินกับความความบันเทิงของคุณตลอดทั้งวันได้ง่ายกว่าที่เคย เช่น คุณสามารถควบคุมระดับเสียงได้ด้วยการแตะสองครั้งที่หูฟังโดยไม่จำเป็นต้องเปิดโทรศัพท์ของคุณ และคุณสามารถเข้าถึงบริการเพลงที่ใช้ประจำได้โดยไม่จำเป็นต้องเปิดแอป โดยขึ้นอยู่กับการตั้งค่าของคุณ ด้วยการปรับแต่งอย่างง่ายที่สามารถปรับได้ในแอปฟรี Headphones Connect คุณสามารถกำหนดฟังก์ชันของคุณเองให้กับเอียร์บัดแต่ละข้าง การใช้งานหูฟังเหล่านี้จึงเป็นเรื่องง่ายและหูฟังจะเข้ากับชีวิตของคุณอย่างไร้รอยต่อ
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Online Shopping FAQ
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Online Shopping FAQ
Questions about your Account
Q. What is a Sony Store account?
A. Your Sony Store account qualifies you for membership with the My Sony program, and upon purchasing THB 5,000 in a month, you will also automatically qualify for the Sony Store Members program. Your account is what you use to sign in to Sony online services such as buying products online, lodging a product support request, receiving emails, participating in competitions or events and providing feedback about your products or these services. It makes your experiences with Sony more personal and relevant to you.
Q. How do I sign up for an account?
A. It is a free and easy process. Simply visit our registration page, key in your particulars and click on “Sign Up” to register. Please ensure that we give absolute priority to the security of your personal and financial information. For more details, please refer to our Privacy Policy.
Q. How do I log into my account?
A. Please visit our sign in page, key in your registered email address and password, and you are logged in. Forgot your password? No worries, click the forgot password option and follow the prompts.
Q. How can I change my registered email address?
A. Please log in to your existing account and click on “Edit Profile” to update your details.
Q. How do I reset my password?
A. Forgot your password? No worries, simply visit our login page, click the forgot password option and follow the prompts to reset your password. You may also log in to your existing account and click on “Edit Profile” to reset your password.
Q. What are some tips about passwords, privacy and safety?
A. Here is some information about passwords and privacy.
To keep your account safe, we recommend a series of password strengthening measures. Your password will need to be:
- 8 to 20 characters long
- One lower case letter
- One upper case letter
- One number
- One special character
- No spaces
Tips for your personal safety:
- Don’t use personal information or common words as a password
- Keep your passwords secure
Q. What can I save in my Account?
A. Currently you can save your favourite details such as delivery addresses and wishlist to make your online purchase easier. If you do not mind filling in further details of your advanced profile settings, we would be better able to deliver a customized experience to you based on your needs & wants.
Q. Can I save my delivery addresses?
A. Yes! You can save your preferred delivery addresses in your account section. Prefer a gift to be delivered to your home address? Or, headphones delivered straight to your workplace? It's easy! Simply keep these details saved to your account to help you speed through the checkout process.
Q. Can I save my contact details?
A. Yes! Your own account section will keep all your details in one place, so you can find them at your fingertips. Should you need to edit any details, click on “Edit Profile” to update your details.
Q. Is my information secure?
A. Absolutely, best practices have been used to make sure your information is secure at all times. Kindly refer to our privacy policy for more details.
Questions about your Orders
Q. How do I know if my purchase has been confirmed?
A. Upon confirmation of your order, you will receive a confirmation email with the order number. Should you not receive this email confirmation, please contact us for more assistance.
Q. Can I see the status of my order in My Account?
A. Absolutely! Simply log in to your account and check out your existing orders under the “My Orders” section. Orders that have been shipped out will have a tracking number available.
Q. How do I track my order?
A. When your order has been shipped out, you will receive an email with your tracking number and order number, so keep an eye on your inbox. You may also get a call from our delivery team. Should there be any questions, please contact us and provide us with your tracking and order numbers.
Q. How do I add items to my cart?
A. Simply find the product that you wish to purchase and use the "Add to Cart" button. Items that are sold out may not be able to be purchased and will display a "Sold Out" badge. You can also proceed to your cart and update the quantities, or remove items, from your order.
Questions about Payment
Q. What payment methods are accepted?
A. To bring you the best online shopping experience, we offer multiple payment methods:
- Credit Card
- Debit Card
- 0% Installment Payment Plan (applicable for SCB Bank, Krungsri Bank, KTC and Bangkok Bank currently)
- iBanking
- Bank Transfer
Q. Will I receive communication of my payment status?
A. An email notification on whether your payment was successful will be sent to you once your order has been confirmed and verified.
Q. Will my credit card details be stored in My Account?
A. As we give absolute priority to the security of your personal and financial information, we do not request for you to store your credit card details nor do we store them.
Q. Which credit cards are accepted for payment?
A. Sony Store, Online accepts all major credit cards supported by VISA and MasterCard.
Questions about Returns & Refunds
Q. Can I change/return my purchased product?
A. Should you not be satisfied with the purchased product or you've received your order wrongly, please check out the returns process below:
- All products must be purchased from Sony Store Online (Thailand). Receipt / tax invoice with the trackable order number is required.
- Returns and/or exchanges are only available for products that are deemed to be damaged in transit (ie: before you received it). In case of defective or out of order goods, goods return must be done within 7 days of receiving. After 7 days, goods return will not be accepted.
- Products must be returned in the original packaging, and should include any free gifts, warranties, manuals, and other accessories that came together with your item.
- Shipping and handling fees cannot be refunded unless a replacement item is shipped out due to being damaged in transit, or faulty when opened.
- In case of refund, it will be based on value of the product at the date of sale only (per the price on the receipt).
REMARKS: The company reserves the right to refuse any goods return or refund if the case does not meet the above requirements.
Q. How soon can Sony process my return request?
A. You will receive a response from Sony within 3 working days.
Q. How do I get a refund?
A. If deemed faulty or damaged before you received your order, Sony will happily replace your purchase with a new item. No additional shipping charges will be added to your order and we’ll help arrange for the replacement to be shipped back to us.
If you would prefer us to refund you, please contact us within 7 days after you've received the product to provide us the details for refund according to Sony's terms and conditions.
For items where an incorrect colour, style or model has been delivered, as long as the item is in its original packaging, Sony will provide an exchange. No exchange will be issued until the item has been returned and inspected, according to Sony’s return policy.
Q. What if I change my mind?
Please choose carefully as refunds and returns are not provided for change of mind.
Q. Will my redeemed points be refunded if I cancel my order?
A. The redeemed points of your purchase will be fully refunded to your member account when the products and services are cancelled. Terms and conditions apply.
Questions about Delivery
Q. How much does delivery cost?
A. For any purchase from Sony Store Online (Thailand) of 2,000 baht and above, delivery fee is FREE regardless of the size of the item, be it TV or an audio device.
Q. Can I get my delivery left at my doorstep or hidden somewhere at the door?
A. To ensure that you get the parcel safely and to avoid any damages to your parcel while it is left unattended, we require a signature when our friendly delivery team comes to your house.
Q. Do you ship overseas?
A. Shipping is only available to customers within Thailand only.
Q. What is the expected delivery time?
A. We are usually able to dispatch your items within 3 working days, if items are in-stock and fully paid. Orders received on Saturday and Sunday may take longer as it will only be processed on the next working day.
During sale/promotion period, we may experience a huge influx of orders which may mean a delay. Please allow us to dispatch your items usually within 5 working days.
REMARKS: Should payment not be cleared, there may be a delay on delivery of your order.
Q. What notifications will I get about delivery?
A. Tracking and order numbers will be provided to the email address registered in your account.
Q. What should I do if I have not received my item?
A. Please contact us and provide us with your tracking and order number.
Q. I ordered multiple items, but I only received partially. Where are my other items?
A. Please contact us and provide us with your tracking and order number.
Q. Can I prearrange the date I want to receive my delivery?
A. We apologize that we are unable to accommodate specific delivery time requests at the moment. If you are not available at the time of your delivery attempt, our delivery team will try to re-deliver to you at another time. However, in the case of more than 2 unsuccessful delivery attempts, shipping fee will be charged for the next attempt.
Q. Do you deliver during weekends and holidays?
A. Our delivery team may attempt deliveries during the weekend, and on some holidays. However, if you are not available at the given address on the weekend, please contact the delivery staff who would have contacted you before the parcel is delivered.
Q. I have already ordered but need my order now, can Sony speed up the delivery?
A. Unfortunately, we are unable to expedite the delivery of orders. However, we will in our best effort deliver your parcel within the indicated delivery time.
Q. Can Sony deliver the items to my office?
A. Yes, we will deliver your order to the address you provided during checkout, regardless whether it is your home address or office address, as long as it is within Thailand.
Q. What if I am not at home when the package arrives?
A. If you’re unavailable to receive your package when it arrives, the delivery team will attempt to re-deliver it to you on the next working day. Please note that it is currently not possible to request for a specific delivery day and/or timing (even for re-deliveries).
Q. My goods were damaged while being delivered, what do I do?
A. We understand the disappointment in opening a new product only to see it broken. Please refuse to accept the product from the delivery staff immediately once you notice that the product packaging has some defects and please contact us right away.
Questions about your Wishlist
Q. What is my Wishlist?
A. Your wishlist allows you to save and share your favourite Sony products to view and purchase later.
Q. How do I view or use my Wishlist?
A. In your account section, you will be able to save your favourite Sony products by clicking on the “heart-shaped” icon. This feature will make it easy to shop and come back to your favourites later.
Questions about Products
Q. How do I get my product repaired?
A. You may return goods we have delivered to you for repair by contacting our service team here. We understand that sometimes large items (TVs & stereos) cannot be shipped easily so our service team will happily arrange an inspection.
Sony will assess and repair products within a reasonable time. This time frame will be communicated via the service team but may vary due to part availability or fault diagnosis. Where possible, all fees (labour, freight, assessment) will be communicated for purchases not covered by manufacturer’s warranty. Where a fault is not found, there may be a service fee involved.
Q. What happens to my data on a product that is repaired?
A. Please ensure, where possible, all data is backed up on recordable media (flash drives, computer hard drives, camera memory cards, mobile phone contacts. Depending on repair requirements, some data may be lost. Sony is not liable for any data not backed up.
Q. Are these products locally sourced, or parallel imported?
A. All products sold through Sony Thai Co., Ltd. are authentic and sold directly from the manufacturer and are not parallel imports.
Questions about Coupon Codes
Q. Can I use multiple coupon codes on the same order?
A. You are only able to key in one coupon code per order.
Q. How long is the coupon code valid for?
A. It varies. The expiration date of the coupon code will usually be indicated and communicated clearly.
Q. Can I use a coupon code for my existing order?
A. We are unable to apply coupon codes for existing orders. Coupon codes must be entered when you are at Payment step during checkout.
Q. Can I redeem my Sony Store loyalty points together with the coupon code in the same order?
A. Yes, you can redeem the Sony Store loyalty points together with the use of a coupon code for the same order. Before the checkout process, you will be asked to key in the number of loyalty points to redeem. Then during checkout, you will be asked to key in the coupon code.
Q. Why do I get a message saying my coupon code is invalid?
A. Each coupon code has its own terms and conditions. Please make sure your coupon code is still valid and meet the terms and conditions.
Q. What happens if my coupon code has expired?
A. Once the coupon code has expired, it is no longer valid.
Other commonly-asked Questions
Q. How do I close my account?
A. By choosing to close your account you will terminate your account, membership, exclusive offers and will stop receiving communications with offers, product updates, news, information and member only event invitations.
To terminate your account, log in to your current account and follow the prompts.
Q. How do I unsubscribe?
A. You can unsubscribe from all communications from Sony Thai Co., Ltd. (emails, SMS, direct mail etc.) by changing your subscription preferences here. You will stop receiving communications with offers, product updates, news, information and member only event invitations. Your order details, product registrations and account details will still be available to you.
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Highlight
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The best noise cancelling with two high performance processors and dual feedback microphones
Size & WeightApprox. 5.9 g x 2 (including earbud tips (M) )
Stunning sound quality with specially designed driver unit
General FeaturesClosed, dynamic
Superior noise-free calls with bone conduction sensor and noise reduction system (using AI)
BatteryApprox. 1.5 Hrs
Premium, ergonomic design for stable, comfortable fit
Bluetooth® SpecificationBluetooth Specification Version 5.3
Water resistant and long battery life for everyday use
Noise CancellingYes
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Reviews
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Reviews
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Features
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Features
The Best Noise Cancellation
The WF-1000XM5 reduces external noise over a wide bandwidth, from low to high frequencies. It contains two proprietary processors that cancel more external noise than ever, a new high-performance driver unit Dynamic Driver X, dual feedback microphones, and innovative Noise Isolation Earbud Tips for a more stable fit. Real-time noise-cancelling processing can be optimised to provide the best performance for your environment, so you will hear a big difference, especially in aeroplanes, trains, or buses.
Multi Noise Sensor technology
Three microphones on each earbud, including dual feedback mics, improve low-frequency cancellation performance. This is our biggest ever step forward in noise cancelling, resulting in ambient sound captured even more accurately. So you can enjoy one of our purest sounds.
Unbeatable Noise Cancellation
Exclusively developed by Sony, the Integrated Processor V2 unlocks the full potential of our HD Noise Cancelling Processor QN2e. This unique combination of technology controls the six microphones, across both ears, to deliver unprecedented noise-cancelling quality that can be adapted to provide the best performance for your environment.
New high-quality sound and noise cancelling driver unit
The specially designed driver unit Dynamic Driver X able to reproduce lower frequencies has been improved using a dome-edge separation structure that combines different materials, allowing for a more accurate generation of cancellation waves in the lower frequencies.
Feel a more stable fitting earbud
Noise Isolation Earbud Tips feature a unique polyurethane foam material which reduces noise in the high-frequency range. Soft and elastic, they maximise the contact area between the earbud tip and the ear canal, insulating your sound and reducing noise. It also improves adhesion to the ear canal for a more secure, stable fit.
Astonishing sound quality
The specially designed driver unit Dynamic Driver X provides wide frequency reproduction, enabling deeper bass, subtle vocals and enhanced fine detail, especially on high-pitched instruments. The consummate performance, across the full range of frequencies, delivers a smooth and natural sound regardless of what you're listening to.
Enjoy richer, more detailed vocals
Thanks to a specially designed driver unit Dynamic Driver X for wide frequency reproduction, you will experience richer vocals and enhanced fine details. The diaphragm structure combines several different materials for the dome and the edge, achieving low distortion and a clear sound quality.
Designed for less distortion
By combining our HD Noise Cancelling Processor QN2e and Integrated Processor V2, the WF-1000XM5 incorporates precision 24-bit audio processing and high-performance analogue amplification. The result is low distortion and crystal clear audio reproduction.
Enjoy High-Resolution Audio
The WF-1000XM5 supports High-Resolution Audio Wireless, thanks to LDAC™, our industry-adopted audio coding technology. LDAC™ transmits approximately three times more data than conventional Bluetooth® audio for exceptional High-Resolution Audio quality that is closer than ever to the studio recording.
AI technology for precision sound
Using Edge-AI (Artificial Intelligence), DSEE Extreme™ upscales compressed digital music files in real-time, including those from popular streaming services. It dynamically recognises each song's instrumentation, musical genre and individual elements, and restores high-range sound lost in compression.A = Expanded audio dynamics (strings and whisper-quiet subtleties)B = Restored high frequencies (acoustic and vocal instrument realism)
Head-tracking function
Head tracking ensures a realistic and compelling listening experience by automatically adjusting sound fields to compensate for your head movement. Sounds are precisely aligned with your smartphone screen, even as you move, to completely involve you in your viewing by connecting to compatible smartphones/services.
Certified headphones for a personalised experience
With 360 Reality Audio certified headphones and the Sony | Headphones Connect app, optimise your experience by analysing your individual ear shape, and enjoy the ultimate immersive music experience.An advanced personal optimisation algorithm gives an even greater sense of sound space, distance and height, allowing you to become even more immersed in the music.
360 Spatial Sound Personalizer
With the Sony | 360 Spatial Sound Personalizer app, you’ll enjoy a sound experience that’s optimised for you. The app captures and analyses your ear shape, allowing these headphones to create your spatial sound field when paired with BRAVIA XR TVs .
Dolby Atmos® Experience
With a Sony WLA-NS7 wireless transmitter connected to a BRAVIA XR TV, your headphones create the ideal arrangement of phantom speakers all around you so you can enjoy a Dolby Atmos experience. Be immersed in the scene and feel right at the heart of the action.
Sony‘s best ever call quality
Thanks to an AI-based noise reduction algorithm based on Deep Neural Network (DNN) processing, and bone conduction sensors, your voice will come through clear and natural, even in a noisy environment. And if you’re outdoors, the wind noise reduction structure will minimise any wind whooshes, so you always know you’ll be heard.
Detects speech vibrations to enhance clarity
Bone conduction sensors pick up the vibration of your voice directly from your skull bones, helping to isolate your speech from ambient sounds and background noise, for clear calls in even loud environments.
Mute the outside world for clear call quality
With Precise Voice Pickup Technology and advanced audio signal processing, the person on the other end of the call will hear your voice clearly, even when you are in noisy situations. Our noise reduction algorithm was developed with AI machine learning using more than 500 million voice samples to suppress ambient noise, increase accuracy and extract your voice clearly in various environments.
Always hear and be heard
A wind noise reduction structure and a mesh wrap in the microphone will minimise noise during calls so you can be heard clearly in windy conditions.
Small and beautifully designed
With an improved glossy texture and a more luxurious feel, these earbuds fit comfortably in your ears while keeping out external sounds.By downsizing the headphone body and optimising the placement of the components, the earbud is now approximately 25% smaller and 20% lighter than the WF-1000XM4. We’ve also reduced the size of the charging case, so it will sit even more sleekly in your pocket.
Comfortable and secure
Our WF-1000XM5 earbuds feature a shape that perfectly matches the human ear with an ergonomic design for a more stable fit. We’ve designed the WF-1000XM5 utilising extensive ear-shape data collated since introducing the world’s first in-ear headphones in 1982. Our continuous evaluation of different ear shapes and sensitivities has helped us design an ideal earbud shape, secure and comfortable for almost everybody.
A comfortable fit and better sound insulation
New Noise Isolation Earbud Tips are made from an exclusive material that improves fitting and increases comfort thanks to reduced pressure in the ear due to a newly designed shape. The earbuds come in four sizes, including SS.
Smooth switching
For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With the multipoint connection you can quickly switch to a ringing device, then back by simply resuming playback on the other device.
A clear, stable Bluetooth signal
These earbuds utilise a powerful new Integrated Processor V2, which transmits a Bluetooth signal simultaneously to and from both ears, so you can enjoy a stable sound.These earbuds are ready for LE Audio (Beta version), a next generation Bluetooth audio that enables ultra low latency - ideal for gaming.A) Conventional L to R Relay BT Transmission.B) WF-1000XM5 L/R Simultaneous BT Transmission
Adjusts to the world around you
Adaptive Sound Control senses where you are and what you’re doing, then uses AI to change ambient sound settings for the ideal listening experience. Over time, it will learn your behaviour, recognise locations you visit often, and tailor the sound to suit your location.
A new sound experience for AR gaming
If you’re looking for new entertainment options beyond music and movies, the WF-1000XM5 uses new sensors and spatial sound technology to deliver immersive sound for Augmented Reality games like "Ingress" from Niantic.When playing "Ingress" with the WF-1000XM5, sensor and spatial sound technologies deliver a new experience: using head tracking, the sound is conveyed from different directions to line up perfectly with the action on the screen.
Seamless music and audio notifications
Auto Play delivers music and audio notifications just when you need them. Music plays at your preferred timings, such as when you're putting your headphones on or starting to walk for a break, uplifting your mood effortlessly. Audio notification reminds you of all your important events, so your phone can stay safely in your pocket. Link with Spotify, Endel and Music apps to get your favourite music and relaxing soundscapes. Auto Play app is in Beta, which means its features and experiences might be changed and improved.
Talk and hear only ambient sound
You can set Speak-to-Chat to pause the music as soon as you start speaking to someone, so you can hear just ambient sound and conduct a conversation – handy if you want to keep your headphones on or your hands are full. Once your chat is over, your music will start playing again automatically.
Instant pause. Instant play.
1. Just take the earbuds out of your ears, and the music stops – a proximity sensor knows when you are wearing one or both earbuds.2. Pop the earbuds back in, and the music starts again.
Quick access to your favourite music and soundscapes
With Quick Access, you can configure these wireless earbuds to resume Spotify music playback or Endel personalised soundscapes with two or three taps – with no need to touch your smartphone.
Control headphones with head gestures
You can operate your earbuds using natural head gestures, like receiving or declining calls or operating Auto Play by nodding or shaking your head.
Everything at your fingertips
Tap on the left earbud to change from Noise Cancelling to Ambient Sound, long tap for Quick Attention, or double tap on the right to skip to the next track. You can even turn the volume up or down by tapping four or more times in a row. With simple customisation available in the free Headphones Connect app you can assign your own functions to each earbud.
Listen safely with Sony | Headphones Connect app
To help protect your ears, you can check your volume compared to data from the World Health Organization (WHO). For example, when 80% of the WHO weekly sound pressure standard is reached, the volume will automatically drop to a level with less impact on your ear. If you want to track the benefits, you can visualise the time that noise cancellation has protected your ears from sounds that could harm your hearing.
How do you like to listen?
With the Sony | Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow focusing on voices. Thanks to the new Equaliser setting, you can adjust the sound to your preference by listening to and comparing your preferred sound quality within the app.
Control with your voice
Get hands-free help by saying “Ok Google" or “Alexa" to activate your preferred voice assistant. Then, listen to music, connect with friends, get notifications, set reminders, and more. You can even control the features of your headphones, like noise cancellation with your voice.
Find your headphones with Fast Pair
In one tap, the WF-1000XM5 enables quick, effortless Bluetooth pairing with your Android™ devices.You can even check to see where you last placed them.
Easy pairing with your computer
Swift Pair makes it quick and easy to pair your headphones with your Windows 11 or Windows 10 laptop, desktop PC or tablet. When pairing mode is selected, pop-up pairing guidance appears on nearby Windows 11 or Windows 10 devices.
Water resistant for everyday use
With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music.
Listen all day, charge in minutes
You can enjoy up to 8 hours of charge on your headphones and store another 16 hours in the case for a full 24 hours of listening every time you leave the house. And, for your convenience, a 3-minute quick charge will give you up to 60 minutes of play. The Sony | Headphones Connect app will notify you when your charging case drops below 30.
Easy wireless charging with Qi technology
Qi technology offers easy wireless charging. You can even use a smartphone with Qi technology and battery share function, like the latest Xperia models, to charge your headphones in their charging case.
Aiming to achieve a smaller footprint
Inspired by the beauty of the world, Sony is playing its part to help preserve the Earth. We are accelerating numerous initiatives to benefit the environment to achieve a zero environmental footprint across the entire Sony Group by the year 2050.
Recycled plastic materials
The WF-1000XM5 is constructed using a variety of recycled plastic materials.
Packaging made from 100% paper materials
We continue to advance the adoption of Sony’s proprietary paper, Original Blended Material, for the packaging of our flagship headphone model, the 1000X series (the WF-1000XM5, WF-1000XM4 and WH-1000XM5). Original Blended Material is an environmentally conscious paper material made from bamboo, sugarcane fibres, and post-consumer recycled paper.
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Specifications
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Specifications
Size & Weight
WEIGHTApprox. 5.9 g x 2 (including earbud tips (M) )
General Features
HEADPHONE TYPEClosed, dynamic
DRIVER UNIT8.4 mm
FREQUENCY RESPONSE(BLUETOOTH® COMMUNICATION)20 Hz - 20,000 Hz (44.1 kHz sampling) / 20 Hz - 40,000 Hz (LDAC 96 kHz sampling 990 kbps)
VOLUME CONTROLYes
WATERPROOFYes (IPX4 equivalent)
DSEE ExtremeYes
AMBIENT SOUND MODEYes
Battery
BATTERY CHARGE TIMEApprox. 1.5 Hrs
BATTERY CHARGE METHODUSB charge / Wireless charge (with case)
BATTERY LIFE(CONTINUOUS MUSIC PLAYBACK TIME)Max. 8 hrs (NC ON) / Max. 12 hrs (NC OFF)
BATTERY LIFE(CONTINUOUS COMMUNICATION TIME)Max. 6 hrs (NC ON) / Max. 7 hrs (NC OFF)
Bluetooth® Specification
BLUETOOTH® VERSIONBluetooth Specification Version 5.3
EFFECTIVE RANGE10 m
FREQUENCY RANGE2.4 GHz band (2.4000 GHz - 2.4835 GHz)
PROFILEA2DP, AVRCP, HFP, HSP, TMAP, CSIP, MCP, VCP, CCP
SUPPORTED AUDIO FORMAT(S)SBC, AAC, LDAC, LC3
SUPPORTED CONTENT PROTECTIONSCMS-T
Noise Cancelling
AMBIENT SOUND MODEYes
QUICK ATTENTIONYes
Charging Case
WEIGHTApprox. 39 g
DIMENSIONApprox. 64.6 x 40.0 x 26.5 mm
BATTERY CHARGE TIMEApprox. 2 Hrs (USB charging)
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Support
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Support
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